i cant use google or anyother apps because of microsoft family

Question

i cant use google or anyother apps because of microsoft family

Simone 0

i cant use google or any other apps because of microsoft family it just showed up one day and i couldnt use any apps or google i can only use microsoft browser and i deleted my microsoft account and it still wouldnt work so i resigned in and it still wont work anytime i try and open an app it says sign in to send your parent a request for more time or whatever but i cant because neither of my parents set it up to my knowledge and its really annoying because i cant freaking use my computer at all i can only use the microsoft browser

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2 answers

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Answer 1

Alex-L 12,985 Microsoft External Staff Moderator

Hi Simone

If you're seeing messages asking you to request more time from a parent, then Windows still believes your account is managed by Microsoft Family Safety. Deleting and recreating the Microsoft account on the PC usually does not remove Family Safety policies if the account remains associated with a family group.

Check whether your account appears at Settings > Accounts > Family and sign in to the Microsoft Family website to see whether you're still a member of a family group. If you are, the family organizer will need to remove the restrictions. If you are not part of any family group and the issue persists, let us know whether this is a personal PC and whether you're signing into Windows with a Microsoft account or a local account, as that will help determine whether the restriction is coming from the account or the device itself.

Alex-L 12,985 Reputation points Microsoft External Staff Moderator

2026-09-24T14:19:25.3066667+00:00

Hi Simone

Have you been able to go through my answer yet? I’m here if you need further details.

Answer 2

If Microsoft Family Safety suddenly started blocking apps and browsers, the supported fixes from the available guidance are:

Check whether the account is still in a family group.
- Sign in at family.microsoft.com.
- If the profile still appears inside a family, leave the family group.
- If the Leave option is not available, the current organizer must remove the account or change it so it can leave.
Check Windows family settings on the PC.
- Open Settings > Accounts > Family.
- If a family is listed there, leave it from that page too.
Refresh the sign-in state on the device.
- Sign out of Windows from the Start menu profile icon.
- Sign back in.
- Open Microsoft Store, select the profile, sign out, then sign back in.
- Restart the PC.
If apps still show Ask for permission or ask a parent for more time, the restrictions are still being applied by Family Safety.
- With a child account in Microsoft Family Safety, those restrictions cannot be bypassed from the blocked account.
- The family organizer must remove the restrictions, set the app time limit to the required duration, or set it to unlimited.
If web browsing is blocked except in Microsoft Edge, that matches Family Safety web filtering behavior.
- When web and search filters are turned on, other browsers can be blocked.
- A parent or organizer can change this in Family Safety > Content filters / Web and search or unblock browsers in App and game filters.
If no parent intentionally set this up, but the account still behaves like a child account after leaving the family, the available guidance indicates the device may still be holding old Family Safety policy.
- The documented next step is to leave the family group, refresh Windows and Microsoft Store sign-in, and restart.
- If that does not clear it, the remaining guidance in the available material is that restrictions are still attached to the account or device policy and need organizer-side removal.