How to change my OneDrive for iOS Login result from my old Personal subscription to the new Premium one

Question

How to change my OneDrive for iOS Login result from my old Personal subscription to the new Premium one

Mick Bowen 0

This year I upgraded my MS 365 from Personal to Premium. However my iOS OneDrive Profile screen, on all of my ios devices, shows me as being on a Personal sub. My Windows 11 PC CoPilot app shows I'm on Premium. My CoPilot chats do not sync from IOS to Windows and vice versa

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Answer 1

Mick Bowen 0

I Manoel's 9/21 instructions and then installed and opened just CoPilot. It came up with an account name Mick with Personal underneath. So no fix and same issue.

I then installed OneDrive and opened it. It has my Account icon top left and when I tap it a new screen appears with my account pic and Personal underneath. Same issue, not fixed.

I'm willing to try anything to fix this.

Manoel Barros 22,050 Reputation points Independent Advisor

2026-09-25T16:06:09.95+00:00

Hi!

In this context, there aren't many solutions available to try. So, I recommend contacting Microsoft Support, as I indicated in my previous reply.

In this case, I would recommend contacting Support if more than 48 hours have passed since the plan change. https://support.microsoft.com/en-US/home/contact?linkquery=Help%20me%20sign%20in%20with%20the%20account%20sign-in%20helper

Answer 2

Manoel Barros 22,050 Independent Advisor

Hi!

If this change happened more than a month ago, it could be a synchronization issue between the iOS devices and the Microsoft account.

Completely remove the Microsoft account from Outlook and iOS Settings, then add it again.

First, sign out of your account in the Outlook app.
Open your iPhone's Settings > Look for the Accounts, Accounts & Sync, or similar option > Find your Hotmail or Microsoft account > Remove the account.

https://support.apple.com/en-us/guide/iphone/iph44d1ae58a/ios

Uninstall Outlook (See link below) > Restart your iPhone > Reinstall it from the Apple Store.

https://support.apple.com/en-us/guide/iphone/iph248b543ca/ios

DISCLAIMER: These sites are not Microsoft websites, but they provide accurate and safe information. Be aware of ads that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Please research any product advertised on the site before deciding to download and install it.

Mick Bowen 0 Reputation points

2026-09-22T02:29:19.16+00:00

Thank you for responding. My problem is with iOS OneDrive. I don't use Outlook on my iPhone, however it was signed in with my alternative email address which has no links to MS365.

What Ive done so far is try and delete all references on my iphone to Microsoft ie deleted the OneDrive app, deleted all references to MS in Safari.

The same issue is on my iPad Mini.

What would you recommend next?
Manoel Barros 22,050 Reputation points Independent Advisor

2026-09-23T00:31:22.4333333+00:00

First, go to https://account.microsoft.com/services and sign in with the account that holds the MS365 subscription > Click Manage > Check if the status is active or if there is anything pending. After that, open the OneDrive app again and verify that you are signed in with the exact same account.

If multiple accounts are present, remove the one that does not have the subscription.

Since the issue is occurring on another iOS device as well, either you are using a different account, or there is a synchronization issue with Microsoft's servers.

In this case, I would recommend contacting Support if more than 48 hours have passed since the plan change.

https://support.microsoft.com/en-US/home/contact?linkquery=Help%20me%20sign%20in%20with%20the%20account%20sign-in%20helper