Microsoft 365 and Office | OneDrive | For home | MacOS
A Microsoft file hosting and synchronization service.
OneDrive will not open so I cannot get to Help & Settings > Preferences. I have clear the cached sign-in credentials.
OneDrive not syncing
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Adeola Oludemi
20
Reputation points
OneDrive is not syncing because it cannot fine a specific file. I cannot get to the help & preference functions. I have tried opening OneDrive from the icon and from Spotlight. I have delete the keychain cache and nothing has made a difference
Microsoft 365 and Office | OneDrive | For home | MacOS
2 answers
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Manoel Barros 22,055 Reputation points Independent Advisor2026-09-21T03:02:34.7466667+00:00 Hi!
If you access OneDrive via the web, does it work normally? If you haven't tested this yet, please visit https://onedrive.live.com/.
It is also important to test on another device, such as a mobile device or another computer.