Help with Azure Virtual Desktop Provisioning

Massimo Piacentini 20 Reputation points
2026-09-10T07:46:42.49+00:00

We recently set up a Microsoft environment for our small organisation, and one of our service providers has asked us to set up a Virtual Desktop to run and manage a third-party service that we need for our business.

We don't have a System Administrator within our organisation, and Microsoft Support advised us to contact the Azure team. However, when looking at the Azure portal, all the available support options seem to be related to technical issues or incidents with existing services.

Do you know if there is a specific team or service we could contact to provide the technical requirements we have received for the Virtual Desktop and get assistance with selecting, purchasing, and setting up the appropriate solution?

Azure Virtual Desktop
Azure Virtual Desktop

A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.

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Answer accepted by question author
Allan Solomon Mejia 10,225 Reputation points
2026-09-13T17:33:57.7566667+00:00

Hello @Massimo Piacentini

Yes. In your situation, don't start with an Azure technical support case. Azure Support is primarily for troubleshooting problems with existing Azure services, while you're looking for solution design, licensing, purchasing, and implementation help for Azure Virtual Desktop.

Azure Virtual Desktop isn't a single virtual machine you purchase as a standalone product. A typical deployment can involve an Azure subscription, virtual network, session host VM(s), host pool, application group, workspace, identity configuration, storage/profile requirements, security controls, and appropriate user licensing. The correct design depends heavily on the third-party application's requirements and how users will access it.

Microsoft provides an Azure Virtual Desktop setup guide that explains the main deployment components and prerequisites:

Azure Virtual Desktop overview

Deploy Azure Virtual Desktop

Since you don't have an internal system administrator, I recommend not provisioning the VM first and instead working out the architecture afterward. Ask the service provider to give you the technical requirements in writing, including:

  • Supported Windows operating system
  • Required CPU, memory, and storage
  • Number of concurrent users
  • Whether users need a full desktop or only the third-party application
  • Network/Internet connectivity requirements
  • Microsoft Entra ID/Active Directory requirements
  • Whether the application supports multi-session Windows
  • Required administrative access
  • Backup and disaster-recovery requirements
  • Any database or other server dependencies

With those requirements, you can contact Microsoft Azure Sales for pre-sales guidance or engage a Microsoft solution partner that specializes in Azure Virtual Desktop. For a small organization without internal Azure/Windows administration expertise, a partner may actually be the better route because they can design and implement the environment and potentially provide ongoing management afterward.

Contact Microsoft Azure Sales

Find a Microsoft solution provider

Also check the licensing requirements before purchasing anything. AVD user access rights are included with certain eligible Microsoft 365 and Windows licenses, while the underlying Azure infrastructure—VM compute, storage, networking, etc. is billed separately.

If you'd like to post the technical requirements your service provider supplied here (removing any confidential information), the community can also help you translate those requirements into a possible Azure Virtual Desktop architecture before you approach Microsoft or a partner.

References:

Azure Virtual Desktop documentation

Azure Virtual Desktop prerequisites

Azure Virtual Desktop pricing

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  1. Massimo Piacentini 20 Reputation points
    2026-09-16T08:15:23.6833333+00:00

    Hello @Allan Solomon Mejia , many thanks for your reply.

    We'll fully clarify requirements and we will approach a Microsoft Solution Partner as you recommended.

    Many thanks for your help.

    Best Regards,
    Massimo Piacentini

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