i keep getting a pop up from microsoft family safety and i cant deal with it

Leonard Andrejczuk 0 Reputation points
2026-04-27T20:10:18.98+00:00

every time i log onto my computer i get this pop up (its in polish) and even after logging in multiple times (with every method) it wont go away. it even reopens when its closed and minimilized obraz_2026-04-27_220932277.png

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
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  1. Norah-L 11,430 Reputation points Microsoft External Staff Moderator
    2026-04-28T03:36:40.1633333+00:00

    Hello Leonard Andrejczuk!

    Based on what you described, it sounds like you’re being repeatedly prompted to sign in to Microsoft Family Safety on your PC, and even after logging in or closing it, the pop-up keeps coming back every time you start your computer.

    Before going any further, may I confirm whether your account is currently part of a Microsoft Family Safety group (or was previously)?

    If your account is no longer in any Family Safety group, you could try disabling the Parental Controls service as a temporary workaround to see if it helps stop the pop‑up.

    Steps:

    • Press Win + R
    • Type services.msc and press Enter
    • Find Parental Controls in the list
    • Double-click it > set Startup type to Disabled
    • Restart your PC

    I look forward to your response so we could determine the best next steps!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. AI answer

    2026-04-27T20:14:11.9766667+00:00

    The recurring Microsoft Family Safety pop-up appears because Family Safety restrictions are still applied to the Windows account or device. To stop it from reappearing, refresh or remove those settings on the PC and verify the family group status of the account.

    First, refresh Family Safety settings on the affected Windows device:

    1. Press and hold the Windows key, then press R to open the Run dialog.
    2. Type cmd and select OK to open Command Prompt.
    3. In the Command Prompt window, enter the following command exactly and press Enter: 
         schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
    4. When the command finishes, restart the computer.

    This safety reset clears stale Family Safety enforcement on that device. Repeat these steps on each device where the pop-up appears.

    Next, confirm whether the account is in a Microsoft family group and what role it has:

    1. Visit https://account.microsoft.com/family and sign in with the same Microsoft account used on the PC.
    2. If no family members are shown, the account is not currently in a family group; in that case, the device-level reset above is what removes the leftover settings.
    3. If a family is listed and the account appears there:
      • If shown as an adult/organizer, the same reset command above is still the method to clear enforced settings on the device.
      • If shown as a child, an organizer must either adjust or remove the child account from the family group if Family Safety is no longer desired.

    After the FamilySafetyRefreshTask has been run and the PC restarted (and, if needed, the family group membership corrected), the Family Safety sign-in pop-up should stop appearing at every logon.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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    1 person found this answer helpful.

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