outlook email

Wivine N'kobok 0 Reputation points
2026-01-19T16:45:17.6+00:00

I feel like my email is being use by someone else, my emails are being automatically deleted

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  1. AI answer

    2026-01-19T16:45:24.8133333+00:00

    If you suspect that your email is being used by someone else and that emails are being automatically deleted, there are a few potential causes to consider:

    1. Ignore Feature: If you have used the Ignore feature on an email thread, future messages from that thread will be automatically moved to the Deleted Items folder. This happens because Outlook tracks ignored messages and deletes any related future messages.
    2. Junk Email Settings: If Outlook considers certain emails as junk, they may be permanently deleted if you have the option enabled to "Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder." This setting can lead to important emails being deleted without your knowledge.
    3. Shared Mailbox Permissions: If you are using a shared mailbox, ensure that you have the correct permissions. If not, deleted items may not be handled properly, leading to confusion about where emails go.

    To investigate further, check your Outlook settings regarding the Ignore feature and Junk Email options. Additionally, consider changing your password and reviewing your account security settings to ensure that no unauthorized access is occurring.

    References:

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  3. John Jefferson Doyon 88,925 Reputation points Independent Advisor
    2026-01-19T17:19:32.57+00:00

    Thank you for letting me know.

    To be safe, I recommend the following steps:

    Check your account rules and forwarding settings, hackers create rules that automatically forward or delete emails. You can do this in Outlook settings under Mail > Rules and Forwarding. https://support.microsoft.com/office/manage-email-messages-by-using-rules-in-outlook-c24f5dea-9465-4df4-ad17-a50704d66c59

    Just to be safe, I’d recommend to sign out everywhere. Visit: https://account.live.com/proofs/manage/additional Scroll down to Sign me out and select "Sign me out".

    And changing your password again and enabling two-step verification if you haven’t already. This will add an extra layer of security to prevent future unauthorized access.

    If you notice anything unusual in your account settings or purchase history, you might also want to check the Microsoft account security page https://account.microsoft.com/security to review recent activity.

    If you would like to contact Microsoft support for further assistance, please let me know so I can guide you through the steps to reach them via live chat.

    I really hope this information is helpful! Let me know if you have any further questions or concerns.

    Regards,

    John J.D.

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