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Hi, I'm John! I will help you with this.
Can you make sure OneDrive is actually running?
- Look at the bottom-right corner of your screen near the clock. You should see a small cloud icon.
- If it’s blue or white, OneDrive is running.
- If you don’t see it, click the ^ arrow to show hidden icons and look for it there.
Check what OneDrive is saying:
- Click the cloud icon once. It will show a short message like “Up to date”, “Sync paused”, or “There are problems syncing.”
- This message is important because it tells us what OneDrive is stuck on.
Please follow the steps in this official Microsoft guide, which walks you through the most common OneDrive sync issues on Windows: https://support.microsoft.com/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2
Select the OneDrive icon or error you see on your PC, and it will guide you through the appropriate fix.
If the issue continues after trying those steps, please let me know:
- The exact OneDrive icon or error message you’re seeing (for example, a red X, yellow warning, or sync paused).
- What troubleshooting steps you’ve already tried.
If the issue persists, please provide more details by answering my questions.
Click "Add comment" below to let me know.
Regards,
John J.D.