Need help with signing in microsoft account

Antonio Camacho 5 Reputation points
2025-11-15T00:01:38.91+00:00

I’ve been trying to log in to my Microsoft account on microsoft.com, but the login page keeps loading indefinitely and never completes. How can I fix this issue?

Microsoft Edge | Browser crashes or stops working | Windows 11

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2025-11-15T00:02:56.1333333+00:00

    If you are experiencing an issue where the Microsoft account login page keeps loading indefinitely, here are some troubleshooting steps you can try:

    1. Clear Browser Cache: Clear your browser's cache and cookies. This can help resolve issues caused by corrupted or outdated data.
      • For Microsoft Edge:
        • Open Settings and more menu.
        • Select Settings, then Privacy and security.
        • Click on Choose what to clear under Clear browsing data.
        • Select Cookies and saved website data and Cached data and files, then click Clear.
      • For Google Chrome:
        • Open Customize and control Google Chrome menu.
        • Select More tools, then Clear browsing data....
        • Select Cookies and other site data and Cached images and files, then click Clear data.
    2. Check Internet Connection: Ensure that your internet connection is stable and working properly.
    3. Try a Different Browser or InPrivate Mode: Sometimes, browser extensions can interfere with the login process. Try using a different browser or open an InPrivate browsing session.
    4. Disable Extensions: If you are using any browser extensions, try disabling them to see if they are causing the issue.
    5. Check for Service Outages: Occasionally, Microsoft services may experience outages. You can check the status of Microsoft services to see if there are any known issues.
    6. Update Your Browser: Ensure that your browser is up to date, as older versions may have compatibility issues with the Microsoft login page.

    If these steps do not resolve the issue, consider contacting Microsoft support for further assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    2 people found this answer helpful.