Outlook iOS - New IMAP Account, No Sent Folder

Question

Outlook iOS - New IMAP Account, No Sent Folder

Alex 0

I set up a new work email (IMAP via porkbun domain) on my Outlook for iOS but there is no sent folder, only inbox, drafts and outbox. Sent does not show up as an available folder to add. I had no issues on the Outlook desktop with setup.

If I send an email off of the mobile app it does reach its destination but it remains in the outbox folder on the mobile app. Additionally, it does not show up in my sent items on my desktop. Very strange. Unfortunately I am my own IT person.

I have tried deleting and re-downloading the app to no avail.

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2 answers

Answer 1

Faery Fu-MSFT 19,896 Moderator

Hi @Alex ,

The issue you’re experiencing with the Outlook app on your iPhone not syncing sent emails to your desktop is a common one. You may try the following to narrow down the issue you are experiencing.

Go to the settings of your iPhone, navigate to Mail > Accounts, select your IMAP account, and ensure that everything is set up correctly, without any authentication prompts. If you see anything that requires reauthorization (like a password prompt), re-enter your credentials.
Sometimes, removing and re-adding the account can resolve synchronization issues. Make sure to re-enter all the server settings accurately.
Make sure that both your Outlook app and iPhone iOS are updated to the latest versions.

Besides, please kindly understand that the Outlook tag here we mainly focus on the general Outlook issues, if the issue persists, you can contact support by referring to the website below:

Get in-app help for Outlook for iOS and Android - Microsoft Support

Faery Fu-MSFT 19,896 Reputation points Moderator

2025-02-17T06:36:18.41+00:00

Hi @Alex ,

If you think my reply is helpful to you, please remember to mark it as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.
Alex 0 Reputation points

2025-02-17T21:08:14.7566667+00:00

Hi Faery, thanks for the comment. I tried all three and none of them worked. I ended up buying a 365 business acct and switching my mail host to MSFT to fix the issue (at a cost).

Answer 2

SETI SUPORTE 0

Hi Alex and Faery, how are you?

I'm very happy to say that I've found a fix for this problem. In your email account, create a folder named "Sent". After that, Outlook Mobile should display the Sent folder correctly.

The bug still exists, but you can use the app without any problems for now.

whithout_sent

with_sent

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