342 questions
1 answer
Both USB C ports stopped working on my Surface Pro 9
Has anyone else been coming across an issue with the Surface Pro 9's USB C ports just randomly stop working? Both ports were working just fine yesterday and now today when I try plugging in my Security key to login it doesn't recognize that it is…
Surface | Surface Pro | USB-C
asked
2026-11-12T14:42:05.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 18%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Josh Koeller
0
Reputation points
answered
2026-11-12T14:52:20.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 0%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Adeel Khan
570
Reputation points
1 answer
Surface Pro 11 SSD retaining screw
I need to replace the retaining screw on my Surface Pro 11 ssd. What screw do I need and how can I buy a replacement from Microsoft?
Surface | Other
1,489 questions
asked
2026-11-12T14:17:30.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 11%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Arphan
0
Reputation points
answered
2026-11-12T14:20:19.8066667+00:00
AI answer
2 answers
Surface Pro 9 Tablet - will not start at all
I have surface 9 pro tablet. During good day time, it was working fine and could be used. But, after some time, the screen went blank. The LCD is showing blue/grey glow. but, no logo, no picture etc. Tried all the force start up tips on Microsoft…
Surface | Surface Pro | Performance and maintenance
2,384 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 57.99999999999999%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
1 answer
How do I add a 4th external monitor to my microsoft surface 6 laptop?
How do I add a 4th external monitor to my microsoft surface 6 laptop?
Surface | Surface Laptop | Display and screen
1,234 questions
asked
2026-11-12T12:58:22.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 98%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPZ%3C/text%3E%3C/svg%3E)
Pete Zekas
0
Reputation points
answered
2026-11-12T12:59:12.3366667+00:00
AI answer
2 answers
Need to log a service call for Microsoft surface pro for charger and keyboard issue
Hi Team, I need help on to log a service call for in-warranty Microsoft surface pro for faulty charger and keyboard issue. The Microsoft is surface pro laptop is a company provided laptop. Please help me to log a service call. Regards, …
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-11-12T05:47:42.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 50%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
Kambli, Ganesh -ND
0
Reputation points
edited the question
2026-11-12T10:26:28.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
3 answers
warranty details and activation date Device Serial Number: <PII removed>
i need a warranty card from the microsoft authorization of my surface laptop Device Serial Number: <PII removed>
Surface | Other
1,489 questions
asked
2026-11-07T15:53:51.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 56.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sanjay Kumar Nath
0
Reputation points
answered
2026-11-12T06:55:04.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
24,990
Reputation points Microsoft External Staff
Moderator
2 answers
surface laptop black screen
I am unable to start-up my surface7 laptop, just get black screen with momentary ms logo
Surface | Surface Laptop | Display and screen
1,234 questions
asked
2026-11-09T14:03:29.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 70%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
jack and lynne frost
0
Reputation points
commented
2026-11-12T05:45:05.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
14,925
Reputation points Microsoft External Staff
Moderator
3 answers
Windows 11 battery icon no longer appearing
Hello, I have already tried the following: troubleshooting notifications reset changing power settings the battery icon is not showing up at all in the bottom right like it has the past several years.
Surface | Surface Pro | Power and battery
2,510 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 9%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
How to get shipping label to return surface pro
How to generate shipping label to return surface pro
Surface | Other
1,489 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 68%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
2 answers
Update on repair on microsoft surface laptop in Malaysia
greetings, i want to know the update for repair for my surface laptop which is already pass one month. how do i get update?
Surface | Surface Laptop | Performance and maintenance
1,342 questions
asked
2026-11-11T14:58:28.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 88%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMY%3C/text%3E%3C/svg%3E)
Mohd Yusof Mohamad
0
Reputation points
answered
2026-11-12T00:57:53.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
Port missing
when going to Device Manager, under action and selecting to add legacy hardware and selecting port w/ USB serial modem device I keep getting an error message stating "the filename, directory name, or volume label syntax is incorrect." However,…
Surface | Surface Pro | USB-C
342 questions
asked
2026-11-11T16:22:14.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 14.000000000000002%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
David
0
Reputation points
answered
2026-11-12T00:52:57.0333333+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
3 answers
Laptop Audio not working without a headset
My Surface Laptop is still under warranty. Can you please help me with the audio issues with my laptop? I am unable to hear anything without a headset. Audio only works if the headset is plugged in. Please guide. ******@allstate.com Shireen 469-363-0999
Surface | Surface Laptop | Sound and camera
282 questions
asked
2026-11-11T02:50:37.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Khan, Shireen
0
Reputation points
answered
2026-11-12T00:43:26.58+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
I have a Microsoft Surface 3 and a Microsoft Surface 4 that cannot run Windows 11
You made a design choice to abandon the hardware you designed, manufactured and sold. Why should I ever buy another Microsoft product?
Surface | Other
1,489 questions
asked
2026-11-05T16:01:47.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 78%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBZ%3C/text%3E%3C/svg%3E)
Bob Zimmer
0
Reputation points
commented
2026-11-11T21:45:39.9366667+00:00
Bob Zimmer
0
Reputation points
2 answers
I have a case [moderator's note: PII removed] but I STILL need help
I have a case # for my microsoft surface pro laptop- but i still need help my laptop has started restarting on its own randomly again. Now what? my case # is [moderator's note: PII removed] and it is still under warranty
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-11-09T17:09:19.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 28.999999999999996%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
StudioKat Designs
30
Reputation points
commented
2026-11-11T17:14:21.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 36%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYC%3C/text%3E%3C/svg%3E)
Ysmael Castro Royero
0
Reputation points
3 answers
Connecting 2 external sceen To my surface Laptop studio.
hello while traveling i want to use 2 portable screen to connect to my surface laptop studio 2. I would like to know if those screen will be working on my surface laptop. My sufrace laptop spec: Porcessor 13t ge intel core I7 13800H Ram : 64GB Graphique…
Surface | Surface Laptop | Display and screen
1,234 questions
asked
2026-11-09T11:12:20.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFR%3C/text%3E%3C/svg%3E)
fabrizio Roy
0
Reputation points
answered
2026-11-11T13:50:10.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 57.99999999999999%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Meet Patil
0
Reputation points
1 answer
Surface Duo 2 stuck in Qualcomm EDL mode (9008) — requesting the Microsoft-signed Firehose programmer
Device: Microsoft Surface Duo 2 (model 1968, codename "zeta", Snapdragon 888 / SM8350) My Surface Duo 2 will not boot to Android, fastboot, or recovery. It is stuck in Qualcomm Emergency Download (EDL) mode and enumerates as Qualcomm HS-USB…
Surface | Surface Duo | Operating system
63 questions
asked
2026-11-10T03:12:26.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 88%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
Dave @ OnMSFT.com
0
Reputation points
edited the question
2026-11-11T10:45:18.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
30,735
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro keyboard does not work
My purchased Surface Pro keyboard arrived today. Out of the box it did not work. I followed all the steps in the troubleshooting process, still no success. I am fully up to date on my drivers, Win 11, the contacts are clean, forced restart, tested…
Surface | Accessories | Surface Type Cover
510 questions
asked
2026-11-11T01:57:08.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 0%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Ellen Sturtevant
0
Reputation points
answered
2026-11-11T10:22:31.98+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Help!!! Trying to fix Surface Pro while aboard
When I turn on my Surface pro it shows the logo for about 15 seconds then it shuts off. I’ve done all the things but it still wont turn on. Im trying to mail it to get it fixed but it keeps saying there is an issue when I get to the last step. Im…
Surface | Surface Pro | Display and screen
3,621 questions
asked
2026-11-10T10:19:49.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 95%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jaden Mulder
0
Reputation points
answered
2026-11-11T06:54:13.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
13,605
Reputation points Microsoft External Staff
Moderator
2 answers
I can't factory reset my surface pro 7 and tried everything online
I have a Surface pro 7 - Ive followed all the steps for recovery drives, ive used my key, ive done all that I can but it won't let me factory reset. I supposed to have a CD that I dont have and it's been months. Ive read the whole microsoft site and…
Surface | Surface Pro | Performance and maintenance
2,384 questions
asked
2025-11-20T21:00:30.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 1%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZJ%3C/text%3E%3C/svg%3E)
Zala Jaweed
0
Reputation points
commented
2026-11-11T06:48:14.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 8%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Shorty
0
Reputation points
2 answers
Surface Laptop 3 Serial Hub Driver
Surface Laptop 3 keyboard and touch pad not working and the Surface Serial Hub Driver has Error code 10.
Surface | Surface Laptop | Power and battery
1,032 questions
asked
2026-11-10T21:22:35.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 85%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Dennis Hicks
0
Reputation points
answered
2026-11-11T00:49:17.91+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator