Artifact Signing Identity Validation stalled for 10 days after November 3 info upload

Open the existing identity validation’s details and complete any pending primary-email verification; if no action is shown and the review remains In Progress, escalate the existing request through Azure Support or the current Microsoft Q&A thread rather than creating a duplicate.

Check for a pending verification action

1. In the Azure portal, open Artifact Signing account → Objects → Identity validations.
2. Select the existing validation and inspect its detailed status—not only the status shown on the account overview.
3. If it requests email verification:
   • Find the verification message sent to the primary email address, including Junk/Spam and any corporate quarantine.
   • Open the verification link if it remains valid.

The portal can return to In Progress after individual/email verification while organization validation continues. Additional-document requests should instead change the status to Action Required and generate an email.^1^ A closely matching case that remained in progress for more than seven business days was resolved by completing the primary-email verification.^2^

Verification links expire after seven days and cannot be resent for the same request. If the details show that verification was missed or expired, Microsoft’s documented action is to submit a new validation request.^3^ This is the exception to the general guidance against creating another request while one is merely awaiting review.

Escalate the current review if no action is pending

Because the requested documents were already uploaded, do not upload them again unless the portal or validation team specifically requests them. Update this Q&A thread or open an Azure support request and provide:

• Identity Validation ID
• Azure subscription and tenant details
• Artifact Signing account name and region
• Dates of the original submission and both document responses
• Screenshot of the validation’s detailed status
• Confirmation that no current email-verification or Action Required step is displayed
• Azure Support request number, if one exists

Share tenant, subscription, and other account identifiers only through a private support channel, not in the public thread. The Artifact Signing FAQ identifies Azure Support and Microsoft Q&A with the Artifact Signing tag as the supported assistance channels. It also states that validations cannot be expedited and that duplicate in-progress requests do not help.^3^

There is precedent for a matching case—organization validation still in progress ten days after requested information was supplied—being completed after the validation team reviewed the submitted details.^4^

Do not delete the current request simply to restart it while its status is In Progress. Current Microsoft documentation says an identity validation can be deleted only when it is not in that state.^5^

The documented 1–20 business-day review range is stated specifically for identity-validation renewals, so it should not be treated as a published SLA for this initial organization validation.^5^

References

1. Quickstart: Set up Artifact Signing
2. Artifact signing: identity validation takes very long - Microsoft Q&A
3. Artifact Signing FAQ
4. Organization Identity Validation Stuck in 'In Progress' since 10 days - Microsoft Q&A
5. Renew or delete Artifact Signing Identity Validation | Microsoft Learn