Hi, I'm Bernard. I'm happy to help!
Based on your input, it seems that there is an incompatibility with the audio driver. Moreover, kindly follow the steps below for us to sort out the issue:
Method 1. Run the Audio troubleshooter:
Press the Windows Key + R, then type in:
msdt.exe /id AudioPlaybackDiagnostic
Then hit OK and follow the prompts to run the Audio Troubleshooter.
Method 2. Roll back the Microphone driver:
-Press the Windows key + X
-Go to Device Manager
-Expand the Audio inputs and Outputs
-Look for your Microphone
-Right-click and click Update Driver
-Select Browse my computer for drivers
-Click Let me pick from a list of available drivers on my computer
-Choose an old driver or another driver name, then select it and hit Next until it installs.
Method 3. Roll back the audio driver:
-Press the Windows key + X
-Go to Device Manager
-Expand Sound, video and game controllers
-Look for Realtek (R) Audio or High Definition Audio
-Right-click and click Update Driver
-Select Browse my computer for drivers
-Click Let me pick from a list of available drivers on my computer
-Choose an old driver or another driver name, then select it and hit Next until it installs.
Note: If the issue persists, please download and install a Microphone and Audio driver from your manufacturer's website.