UNABLE TO ACCESS MY EMAIL FROM A DESKTOP COMPUTER OR LAPTOP

Daphne Trimitziou 0 Reputation points
2026-11-13T12:29:48.41+00:00

Outlook is not working. Can't receive, send or look at my emails.

Outlook | Web | Outlook.com | Email
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  1. DaveM121 949.2K Reputation points Independent Advisor
    2026-11-13T13:01:39.2933333+00:00

    Hi Daphne,

    There is currently a world-wide outage affecting some Microsoft services, including Outlook, Hotmail, Clipchamp, Microsoft 365, Copilot, OneDrive... etc. It is a server-side issue that Microsoft indicate they are working to correct.

    There are some indications at the moment that some services are becoming accessible again.

    Also, some people indicate they can now access their Email on a mobile device, while it is still not working on a PC.

    You can monitor their progress on this link https://status.cloud.microsoft/ or on the Microsoft Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

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  2. AI answer

    2026-11-13T12:30:03.45+00:00

    For Outlook.com on a desktop or laptop, check these in order:

    1. Check mailbox storage first. If Microsoft cloud storage is full, Outlook.com cannot send or receive email, and messages sent while storage was full are bounced back to the sender and are unrecoverable.
    2. Check account access. If the password was changed recently, update it. The account can also be temporarily blocked because of unusual sign-in activity. If sign-in fails, use the Microsoft account sign-in helper.
    3. In Outlook.com, check the Other tab, Junk Email settings, and the Junk Email folder. If a message was marked as junk incorrectly, right-click it and choose Mark as not junk.
    4. Check message sorting. Restore chronological order with Filter > Sort > Date.
    5. Check whether email forwarding is enabled.
    6. Check whether any email rules are moving or hiding messages.
    7. If using a third-party mail service in Outlook desktop or mobile, it must support modern authentication and IMAP. If IMAP or POP are active and causing issues, disable IMAP and POP and try again.
    8. If Outlook on Windows shows Working Offline, Disconnected, or Trying to connect..., switch it back online:
      • In classic Outlook, go to Send/Receive > Work Offline.
      • If needed, choose Send/Receive again after reconnecting.
    9. Verify internet connectivity by opening a browser and testing a site such as Microsoft or Bing.
    10. If the issue started after a password change in new Outlook, select the email account name, choose Continue, and sign in with the new password.

    If none of these steps resolves it, use Outlook.com support from the Help menu and the Still need help? option, or contact support.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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