How to fix Clipchamp

David Wilson 0 Reputation points
2026-11-13T12:04:47.0466667+00:00

How to fix Clipchamp not starting and not asking for an internet connection when there definitely IS one.

Microsoft 365 and Office | Clipchamp | Other

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  1. DaveM121 949.2K Reputation points Independent Advisor
    2026-11-13T12:37:42.4933333+00:00

    Hi David,

    There is currently a world-wide outage affecting some Microsoft services, including Clipchamp, Teams, Outlook, Hotmail, Microsoft 365, Copilot, OneDrive... etc. It is a server-side issue that Microsoft indicate they are working to correct.

    There are some indications at the moment that some services are becoming accessible again.

    You can monitor their progress on this link https://status.cloud.microsoft/ or on the Microsoft Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

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  2. AI answer

    2026-11-13T12:05:06.9333333+00:00

    Try these fixes in order:

    1. Refresh Clipchamp Press Ctrl + F5 to reload Clipchamp. This also works in the desktop app. A simple reload can resolve projects or the app getting stuck while starting.
    2. Confirm the connection is active and stable Clipchamp requires an active internet connection to function and save progress. If Clipchamp says it cannot contact its servers, the connection, proxy, firewall, or sign-in/session policies on the device or network can block it even when internet access appears to be working.
    3. Test browser extensions if using Clipchamp in a browser Content-blocking, privacy, translation, or ad-blocking extensions can prevent Clipchamp from opening.
      • Prefer a site-specific allow/pause for the Clipchamp site first.
      • For personal accounts, test the Clipchamp site at https://app.clipchamp.com.
      • Disable one suspected extension at a time, reload Clipchamp, and test again.
      • On a managed device or browser, check with IT before changing extension controls.
    4. Check Edge security settings if using Microsoft Edge In Edge, if Added security is enabled for the Clipchamp site, it can block web technologies Clipchamp needs.
      • Select the Added security or lock icon next to the address bar.
      • Look for Tracking prevention for this site.
      • Turn it off for the Clipchamp site, then reload the page.
      • For personal accounts, the site is app.clipchamp.com.
      • For work or school accounts, check the actual Clipchamp/SharePoint or OneDrive address shown in the browser.
    5. Close other apps and check free disk space Low available memory or low disk space can stop Clipchamp from starting correctly.
      • Close other browser tabs and applications.
      • Make sure the internal drive has free space available.
      • Free space should be more than the size of the video files used in the project.
    6. Clear browser cache, then restart the browser If Clipchamp still does not start in Chrome or Edge:
      • Clear Cached images and files only.
      • Set the time range to All time.
      • Restart the browser by entering chrome://restart or edge://restart in the address bar.
      • Reopen Clipchamp.
      Important: keep the original media files available outside Clipchamp before clearing data, because files may need to be relinked afterward.
    7. Advanced: clear Clipchamp site data in Developer Tools This can purge editing and processing files and force them to reload.
      • Open the browser 3-dots menu.
      • Select More tools > Developer tools.
      • Open the Application tab.
      • Select Storage.
      • Select Clear site data.
      • Refresh Clipchamp and open the project again.
      Risk: this clears site data and may require relinking original media files afterward.
    8. If using the Windows Clipchamp app and sign-in fails even though internet works In some networks, especially with a proxy or SSL inspection, the app can fail certificate validation and block the connection for security reasons. This cannot be bypassed. The network or IT team needs to:
      • review proxy configuration,
      • allow access to CRL and certificate validation endpoints,
      • confirm proxy-issued certificates include valid revocation information.
      A supported workaround is to use the web app while the network configuration is being fixed.
    9. If on a managed work or school device Ask IT to check:
      • required site access,
      • proxy or firewall rules,
      • sign-in or session policies.
      If the failing address includes mcas.ms, mention that specifically to IT. Do not remove that suffix as a workaround.
    10. If changes or project state were lost previously Avoid clearing browser or app data as a first step unless needed, because unsaved changes or cached media can be lost and may not be recoverable.

    If Clipchamp still does not start after these steps, contact Clipchamp Support and include the error message or code, when it happened and time zone, account type, and whether the issue occurs in the Windows app or browser.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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