I cannot log into Outlook Email

Question

I cannot log into Outlook Email

Jerry Schwickrath 5

Started on 11/12/26, I was in my email logging information and around 1PM it just started to not function. When trying to launch outlook, it just spins.

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2 answers

Your answer

Answer 1

DaveM121 949.2K Independent Advisor

Hi Jerry,

There is currently a world-wide outage affecting some Microsoft services, including Outlook, Hotmail, Microsoft 365, Copilot, OneDrive... etc. It is a server-side issue that Microsoft indicate they are working to correct.

You can monitor their progress on this link https://status.cloud.microsoft/ or on the Microsoft Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

There are some indications at the moment that some services are becoming accessible again.

Also, some people indicate they can now access their Email on a mobile device, while it is still not working on a PC.

lesley russell 0 Reputation points

2026-11-13T12:17:44.06+00:00

I can't access my email on my phone . It was working this morning but now it isn't

Answer 2

The endless loading that began around 1 PM on November 12, 2026 coincides with a widespread Outlook/Microsoft 365 service incident, so check Microsoft’s service status and wait for recovery rather than changing your password or removing the account.^1^

What to do now

Open the official Microsoft Service Health Status site. Microsoft directs Outlook.com users there when the service is inaccessible.^2^
If Outlook is shown as degraded or unavailable, wait for Microsoft to restore it and then reload Outlook.com. No local repair should be necessary.
Avoid resetting your password, deleting the Outlook account, or reinstalling applications during the incident. Those actions will not repair a service-side outage and can create additional sign-in or synchronization work.

If service status shows Outlook is healthy

Test whether the loading problem is isolated to the browser:

Open Outlook directly at https://outlook.live.com/mail/.
Try it in an InPrivate or Incognito window.
If that works, return to the regular browser window and clear cookies and cached data for Microsoft and Outlook sites.
Temporarily disable ad-blocking or privacy extensions, then reload Outlook.
Test another current browser, such as Microsoft Edge, Chrome, or Firefox.^3^

If the page displays an actual password or account-verification error instead of spinning, use Microsoft’s Outlook.com account troubleshooter.^4^

If the service is healthy but Outlook still spins in multiple browsers and on another device or network, contact Outlook.com support using the Help option; if you cannot sign in, use the contact-support link provided on Microsoft’s sign-in page.^4^

References