MY EMAIL IS STILL DOWN - CAN'T FIND WHERE TO REPORT IT

Microsoft provides a dedicated sign-in assistance route that does not require access to the affected Outlook mailbox: open the Microsoft account sign-in helper and follow the prompts for the account that is unavailable.^1^

Determine whether the account or only New Outlook is affected

1. Open a private/InPrivate browser window.
2. Go to Outlook.com and try signing in.
3. Note the result:
   • Cannot sign in: Continue with the sign-in helper. Outlook.com support cannot manually resolve sign-in problems; Microsoft directs locked-out users to that tool.^1^
   • Can sign in, but cannot send or receive: Check Settings → General → Storage. A full Microsoft cloud storage allocation prevents sending and receiving, and messages sent while storage was full are returned to senders and cannot be recovered.^2^
   • Web email works, but New Outlook does not: The mailbox service is working; the problem is limited to the Windows client. Use Outlook.com temporarily and report the client problem through Windows Start → Get Help.

Contact support without the affected mailbox

If the sign-in helper does not restore access, use Microsoft’s support route for users who cannot sign in. The Outlook.com known-issues page specifically provides this route when the normal in-app support process is unavailable.^3^

If a Microsoft account is requested, use another working account or create a temporary one solely to contact support. Include:

• The affected email address, but never its password
• When the failure started
• The exact error message or code
• Whether Outlook.com works in a private browser
• Whether sending, receiving, and sign-in all fail
• That New Outlook for Windows is the installed client

This Q&A forum cannot inspect an individual mailbox, open an incident, change the outage map, or restore an account.

Outage status and restoration time

There is currently no Microsoft-published Arizona-specific consumer Outlook.com incident or restoration estimate in the available official information. Microsoft’s known-issues page directs users to its Service Health Status site for active service incidents.^3^

Third-party outage maps are based largely on user reports. Missing Arizona reports therefore do not prove that nobody in Arizona is affected, but those maps also cannot confirm that an individual account failure is part of a Microsoft service incident. A restoration time can only be provided if Microsoft posts one for a confirmed incident.

References

1. How to get support for Outlook.com | Microsoft Support
2. Can't send or receive email in Outlook.com
3. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support