Why is Clipchamp not working

The same Clipchamp failure across unrelated devices indicates a likely Microsoft-side service incident, so check Microsoft 365 service health and avoid changing or clearing project data until the incident is resolved.

Check the current incident

A recent Microsoft Q&A report associates Clipchamp loading failures in both the app and web version with Microsoft 365 incident EX1550543. Microsoft engineering is working on mitigation; client or tenant configuration changes are not required for that incident.^1^

• Work or school account: Ask a Global Administrator or Service Support Administrator to open Microsoft 365 admin center → Health → Service health, then search for EX1550543.
• Personal account or no admin access: Check the public Microsoft 365 status page.^2^
• If the incident is listed, wait for Microsoft to mark it resolved and then reload Clipchamp. Reinstalling the app or clearing data will not resolve a service-side outage.

After service restoration

Once the incident is resolved, try these non-destructive steps in order:

1. Open Clipchamp and press Ctrl+F5. This performs a full refresh in both the browser and Windows desktop app.
2. Return to the page listing all projects, reload that page, and reopen the affected project.
3. If using the Windows app, test the same account and project in the current desktop version of Microsoft Edge or Google Chrome.
4. Temporarily pause content-blocking, privacy, translation, or ad-blocking extensions for the Clipchamp site only, testing one extension at a time.^3^

If projects still will not load

Microsoft’s project-loading procedure recommends clearing only cached files and restarting the browser:

Before doing this, confirm that the original video, audio, and image files still exist outside Clipchamp. Clearing cached or site data can require personal-account projects without content backup to relink their source files.

1. Sign out of Clipchamp.
2. In Edge or Chrome, open the browser’s clearing-browsing-data screen.
3. Set the time range to All time.
4. Select Cached images and files only; other browsing data does not need to be cleared.
5. Enter edge://restart or chrome://restart in the address bar.
6. Sign back into the Microsoft account that owns the projects and reopen them.

As an advanced last resort, open Browser menu → More tools → Developer tools → Application → Storage → Clear site data, then reload Clipchamp. This purges local video-processing data and may require source files to be relinked.^4^

If the incident is resolved but the failure remains across multiple devices and networks, use the Contact Clipchamp Support option at the bottom of that Microsoft Support article and include the affected account type, approximate failure time, and whether both the web and Windows versions fail.

References

1. Clipchamp is not responding - Microsoft Q&A
2. Microsoft service health status
3. Make sure Clipchamp works well for you | Microsoft Support
4. What to do if your Clipchamp project or assets aren't loading | Microsoft Support