Windows 11 PC "Clipchamp" problem in Edge browser

Clear only Edge’s cached files, restart the browser through edge://restart, and reopen the project before clearing cookies or Clipchamp site data.

1. Preserve the project’s source media

Before clearing browser or website data, confirm that the original video, audio, and image files still exist outside Clipchamp. Clearing site data can purge local editing and processing files, requiring you to relink the originals afterward. For work or school accounts, project media is normally retrieved from its OneDrive/SharePoint Assets folder, which should remain unchanged.^1^

2. Repair the project-loading state

1. Open Edge and press Ctrl+F5 on the Clipchamp page.
2. If the error returns, go to Edge → Settings → Privacy, search, and services → Clear browsing data → Choose what to clear.
3. Set Time range to All time.
4. Select Cached images and files only. Do not select cookies yet.
5. Select Clear now.
6. Enter the following in the address bar and press Enter:

      edge://restart
   

7. Sign in to Clipchamp and reopen the project.

Microsoft specifically recommends this cache-only procedure for Clipchamp loading failures; clearing other browsing data is not required at this stage.^2^

3. If Clipchamp still signs you out

The project-loading error and sign-out can be separate problems. Test the authentication session as follows:

1. Update Edge from Settings and more (…) → Help and feedback → About Microsoft Edge, then restart it.
2. Open Clipchamp in the latest desktop version of Google Chrome, or use the Clipchamp Windows app.
3. Sign in with the same account and open the same project.

Edge and Chrome are the supported desktop browsers, and Windows 11 can also use the Clipchamp desktop app.^3^

Interpret the result:

• It works in Chrome or the Windows app: the issue is isolated to the Edge profile, extension, or stored Edge session.
• The same account fails everywhere: proceed to Clipchamp Support because the issue is not limited to the Edge browser.
• Only one project fails: the project’s local data, media, or resource requirements are the more likely troubleshooting area; retain all original source files.

4. Edge-only fallback checks

Test extensions individually

For privacy, translation, or ad-blocking extensions, create a site-specific exception for the Clipchamp page. Alternatively:

1. Open Edge → Extensions → Manage extensions.
2. Disable one suspected extension.
3. Reload Clipchamp and test.
4. Re-enable it before testing the next extension.

On an organization-managed computer, ask the IT administrator before changing extension controls.^2^

Clear Clipchamp website data

This can remove local Clipchamp processing data, so perform it only after preserving the source media.

1. Open the Clipchamp page.
2. Select Edge (…) → More tools → Developer tools.
3. Open Application → Storage.
4. Select Clear site data.
5. Refresh Clipchamp, sign in, and reopen the project.^1^

Clear authentication data only if sign-out continues

1. Open edge://settings/privacy.
2. Under Clear browsing data, select Choose what to clear.
3. Select Cookies and other site data and Cached images and files.
4. Choose All time, clear the data, and restart Edge.

This signs you out of all websites. If it still fails, review edge://settings/profiles for conflicting personal and work/school profiles. Microsoft also documents removing outdated Microsoft account credentials through Control Panel → Credential Manager, but do this only when the failure clearly follows one Edge profile or account; removing an Edge profile can delete unsynchronized local favorites, history, and passwords.^4^

If the same project and account continue failing in Edge, Chrome, and the Windows app, contact Clipchamp Support and include the account type—personal or work/school—the project name, when the failure began, and whether other projects open.

References

1. What to do if your Clipchamp project or assets aren't loading | Microsoft Support
2. Make sure Clipchamp works well for you | Microsoft Support
3. Which web browsers does Clipchamp support? | Microsoft Support
4. Troubleshoot common sign-in problems