CURRENTLY OUTLOOK NOW WORKING

Microsoft is currently reporting a Microsoft 365/Outlook service incident; your administrator should track Microsoft 365 admin center → Health → Service health for the restoration status and latest update because no reliable completion time is publicly confirmed.^1^

Check the outage status

1. Ask your Microsoft 365 administrator to open Health → Service health.
2. Open the active Outlook or Exchange Online incident and review:
   • User impact
   • Status
   • Last updated
   • All updates
3. If the administrator cannot sign in, check the public Microsoft status page.^2^
4. Avoid resetting or reinstalling Outlook while the incident remains active. Wait until its status becomes Service restored, then test again.

Microsoft posts progress and recovery updates in Service health during an incident; any estimated restoration time shown there is more specific to your organization.^1^

After service is restored

Test the same mailbox in a browser or on a phone:

• If previous messages are also unavailable there, report the issue through Service health → Report an issue, or contact your Microsoft 365 administrator.
• If previous messages appear online but not in New Outlook for Windows, change the local synchronization period:
  1. Open New Outlook.
  2. Select Settings → General → Offline.
  3. Under Days of email to save, choose a longer period.
  4. Select Save, then allow Outlook time to download the older messages.^3^

If “cannot login to the computer” means Windows itself

That is separate from signing in to Outlook:

1. On the Windows sign-in screen, select Network and ensure the computer has internet access.
2. Select Sign-in options and try the account password instead of the PIN.
3. If the PIN fails, select I forgot my PIN and complete the reset. A Windows PIN is different from the Microsoft account password.^4^
4. For a work-managed computer, contact your organization’s IT administrator if the account is disabled, locked, or no longer displayed.

Windows also supports Safe Mode and signing in with another existing account when normal sign-in remains unavailable.^5^

References

1. How to check Microsoft 365 service health
2. Microsoft service health status
3. [New Outlook](https://support.microsoft.com/outlook/troubleshooting-outlook-search-issues#outlook-search-returns-incomplete-results-or-search-can't-find-older-emails)
4. Change or reset your PIN in Windows | Microsoft Support
5. Troubleshoot Problems Signing In to Windows | Microsoft Support