Artifact Signing identity validation (public, organization) stuck "In progress" for 5 weeks

Because this request has exceeded the documented 1–20-business-day processing window, ask a Microsoft Q&A moderator to escalate the existing validation to the Artifact Signing validation team rather than creating another request.^1^

What to do now

1. Keep this Q&A post open under the artifact-signing tag.
   Microsoft explicitly lists Microsoft Q&A as a support channel for identity-validation assistance, including customers without a paid technical support plan.^2^
2. Add a moderator-facing escalation request, for example:

   This Public Trust organization validation has remained In Progress since October 8, exceeding 20 business days. Individual identity verification was completed the same day, and neither contact address has received an Action Required or document-request email. Please escalate the existing validation to the Artifact Signing validation/vetting team and contact me privately if subscription or tenant details are required.

   The submission date, validation type, region, account tier, and validation ID already provided are the relevant public details. Supply subscription ID, tenant ID, email addresses, or screenshots only through a private channel requested by Microsoft staff.
3. Open the validation itself once more—not just the account Overview:
   Azure portal → Artifact Signing account → Objects → Identity validations → select the request. If it still shows In Progress with no instruction or verification link, there is no documented customer-side action to complete. The normal sequence after individual verification is for the status to return to In Progress while organization validation continues. If documents are required, the status should change to Action Required and an email should be sent; completion changes it to Completed or Failed.^3^

What the current fields mean

• Blank expiration date: Microsoft documentation does not assign diagnostic meaning to - while a request is still being validated. Expiration and renewal apply to completed identity validations, so this field does not identify what the review is waiting for.^4^
• No document request: This does not establish that information is missing. When additional documents are needed, Microsoft documents an Action Required status plus an email to the request contact.^3^
• No self-service backend status: The documented portal states expose the workflow status, but not the validation vendor’s queue, backend logs, or precise pending checkpoint. Similar overdue cases have required the validation team to verify the request after receiving its details.^5^

Avoid a parallel request

Do not submit a second validation while this one remains active. Microsoft states that additional requests for the same entity do not help and that in-progress validations cannot be expedited.^2^

Also, the current deletion documentation says an identity validation can be deleted only when it is not in the In Progress state. Deleted validations cannot be recovered.^4^ Therefore, deletion/recreation is not the appropriate next step unless Microsoft changes the request state or specifically instructs you to restart it.

South Korea and Korea Central are supported for Public Trust onboarding and Artifact Signing resources, respectively, so the stated country and region do not themselves indicate an unsupported configuration.^3^

References

1. Artifact Signing organization identity validation stuck “In Progress ...
2. Artifact Signing FAQ
3. Quickstart: Set up Artifact Signing
4. Renew or delete Artifact Signing Identity Validations
5. Artifact Signing Identity Validation still pending - Microsoft Q&A