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I have a new computer. I purchased an annual Microsoft 365 subscription to be able to use Word on my I-Mac. It was mistakenly downloaded/redeemend to a wrong account.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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If the subscription is reflecting on your personal or own account when you login at account.microsoft.com/services, you can still do the download and install Microsoft 365 from there as the entitlement is tied to the Microsoft account that you have used when you purchased the subscription.
I purchased it along with my new I-Mac. When I installed it, it went to an account I use at my church. It is for my personal use on my personal computer.
Hello, if you purchased Microsoft 365 subscription on your account, you should be using that same account to download and install it via account.microsoft.com/services.
Do you meant that you have purchased it already using your other account that you are not intended to use?
I purchased it along with my new I-Mac. When I installed it, it went to an account I use at my church. It is for my personal use on my personal computer.
I purchased Microsoft 365 Personal for my personal G-Mail account, but on November 12, 2026 I accidentally redeemed it while signed into my church Microsoft account. I have not intentionally used the subscription on that account and would like to know whether the redemption can be reversed or reassigned to my personal G-Mail account.