Need access to Outlook

Microsoft has not published an exact restoration time; Outlook-related services are currently degraded, with recovery being rolled out gradually.

What to do now

1. Monitor the Microsoft service health status page for the latest recovery update.^1^
2. If Outlook is listed as degraded, no device or account change is required. Wait until its status returns to normal, then try accessing the mailbox again. Microsoft’s Outlook.com guidance specifically recommends waiting when service status is not green.^2^
3. Avoid repeatedly changing your password or removing the account from Outlook during the incident; those actions will not restore a service that is unavailable.

If service status returns to normal but access still fails

• Unable to sign in to the Microsoft account: use the Microsoft account sign-in helper referenced by Microsoft Support.^3^
• Able to sign in, but the mailbox will not open: in Outlook.com, select Help → Help, describe the issue, and use Still need help? → Yes to contact Outlook.com support.^3^

References

1. Microsoft service health status
2. How to sign in to Hotmail | Microsoft Support
3. How to get support for Outlook.com | Microsoft Support