Windows Deactivated itself.

Question

Windows Deactivated itself.

Collin Pingilley 0

This is the Third time that Windows randomly decided it would be a good idea to suddenly deactivate itself, I have had active windows for 3+ years I will not be spending another 200+ dollars just because windows thought it would be cool to deactivate. I've done the troubleshooting and I get that "We weren't able to activate Windows on this device.". From what I have seen there is no reason for this to have happened my computer has not crashed and/or stop recently. User's image

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EmilyS726 279.8K Reputation points Independent Advisor

2026-11-13T02:50:22.63+00:00
Can you please type cmd in the search on the taskbar and hit enter to launch command prompt, then run the following command:

slmgr /dlv

Then share a screenshot please. Thanks!
Collin Pingilley 0 Reputation points

2026-11-13T03:02:03.4466667+00:00

Here is that screenshot for you.
EmilyS726 279.8K Reputation points Independent Advisor

2026-11-13T04:03:54.03+00:00

Thanks.

I am seeing a generic key. It can mean digital license.

,How did you obtain your license initially?

Did it come with the device preinstalled, or did you purchase it?

If you purchased it, did you purchase from Microsoft, or from third party?

Is it originally a Win7/8 key?

If you did purchase it, did you purchase it as a full pro license, or an upgradel license?
Collin Pingilley 0 Reputation points

2026-11-13T04:07:40.3666667+00:00

I purchased my license from Microsoft. It is not originally a Win7/8 key. The purchase I made was for a full pro license. I purchased my license in 2023.
Neil D 34,915 Reputation points Volunteer Moderator

2026-11-13T10:20:26.2266667+00:00

Try https://visualsupport.microsoft.com/ and sign-in. All the info you need should be on the screenshot you provided from the command slmgr /dlv.
Neil D 34,915 Reputation points Volunteer Moderator

2026-11-13T10:21:55.8233333+00:00

@Collin Pingilley In addition there global problems with Microsoft servers currently so that could have an impact.

Your answer

EmilyS726 279.8K Reputation points Independent Advisor

2026-11-13T02:50:22.63+00:00

Can you please type cmd in the search on the taskbar and hit enter to launch command prompt, then run the following command:

slmgr /dlv

Then share a screenshot please. Thanks!
Collin Pingilley 0 Reputation points

2026-11-13T03:02:03.4466667+00:00

Here is that screenshot for you.
EmilyS726 279.8K Reputation points Independent Advisor

2026-11-13T04:03:54.03+00:00

Thanks.

I am seeing a generic key. It can mean digital license.

,How did you obtain your license initially?

Did it come with the device preinstalled, or did you purchase it?

If you purchased it, did you purchase from Microsoft, or from third party?

Is it originally a Win7/8 key?

If you did purchase it, did you purchase it as a full pro license, or an upgradel license?
Collin Pingilley 0 Reputation points

2026-11-13T04:07:40.3666667+00:00

I purchased my license from Microsoft. It is not originally a Win7/8 key. The purchase I made was for a full pro license. I purchased my license in 2023.
Neil D 34,915 Reputation points Volunteer Moderator

2026-11-13T10:20:26.2266667+00:00

Try https://visualsupport.microsoft.com/ and sign-in. All the info you need should be on the screenshot you provided from the command slmgr /dlv.
Neil D 34,915 Reputation points Volunteer Moderator

2026-11-13T10:21:55.8233333+00:00

@Collin Pingilley In addition there global problems with Microsoft servers currently so that could have an impact.