Am I experiencing some kind of issue?

Knox Aurelia 0 Reputation points
2026-11-13T01:59:09.95+00:00

I am unable to use many Microsoft applications. Please help me resolve the issue immediately.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Teddie Dang 2,160 Reputation points Independent Advisor
    2026-11-13T02:06:19.7533333+00:00

    Hi @Knox Aurelia

    This issue may be related to the ongoing Microsoft 365 service incident which is affecting several services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot, and Microsoft Defender XDR.

    According to Microsoft's latest update, the incident remains classified as Service degradation, and Microsoft is actively investigating and working to restore the affected infrastructure. Unfortunately, no estimated time for full service restoration has been provided yet.

    Since this appears to be a broader service disruption rather than an isolated issue with a particular application, I recommend checking the Microsoft 365 Service Status for the latest updates.

    Hopefully, Microsoft will restore the affected services soon. Thank you for your patience while Microsoft works to resolve the issue.

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  2. AI answer

    2026-11-13T01:59:27.3333333+00:00

    Try these fixes in order:

    1. Restart the device Wait a few minutes, restart Windows, sign back in, and try opening the Microsoft apps again.
    2. Update Office
      • Open an Office app such as Word and create a new document.
      • Go to File > Account.
      • Under Product Information, select Update Options > Update Now.
      • If Update Now is not shown, select Enable Updates first.
    3. Repair Office For Windows 10:
      • Right-click Start.
      • Select Apps and Features.
      • Select the Microsoft Office product.
      • Select Modify.
      • In How would you like to repair your Office Programs, select Online Repair > Repair.
      For Windows 11:
      • Select Start > Settings > Apps > Apps & features.
      • Select the More icon next to the app.
      • Select Advanced options.
      • Select Repair. If that does not fix it, select Reset.
      The full Online Repair is the better option when the repair prompt inside the app does not fix the problem.
    4. Check add-ins if Office apps show “stopped working” Start the Office app in Safe Mode, then disable add-ins one by one. If the app opens after disabling an add-in, that add-in is the cause. Older versions of ABBYY FineReader and Dragon Naturally Speaking are known to cause problems with Office 2016 apps.
    5. Install Windows updates
      • On Windows 11: Start > type settings > Windows Update > Check for updates > Install.
      • On Windows 10: Start > Settings > Update & security > Windows Update > Check online for updates from Microsoft Update.
    6. If the issue continues, uninstall and reinstall Office Use the uninstall troubleshooter for Microsoft 365, Office 2021, Office 2019, or Office 2016, then restart the computer and reinstall Office.
    7. If still unresolved Use Microsoft support or the Office forum for additional help.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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