I cannot access my outlook email

Microsoft is currently reporting a service degradation affecting Outlook.com, so monitor Service Health and retry after Microsoft marks the service as recovered rather than making account changes.^1^

What to do now

1. Open the Service Health Status page and check the current Microsoft consumer-services status.^1^
2. If Outlook remains degraded, wait and retry periodically. Microsoft’s sign-in guidance says to wait until the status returns to green when Outlook.com has a service problem.^2^
3. Do not reset your password unless Microsoft reports normal service and you receive an actual password or sign-in error. A page that simply does not load during an active incident does not establish a credential problem.

After service recovery, if the page still does not load

Try these browser-isolation steps in order:

1. Open Outlook directly at https://outlook.live.com/mail/.
2. Open that address in an InPrivate/Incognito window.
3. If it loads privately, disable ad blockers or pop-up blockers for Outlook.com, and then clear Outlook/Microsoft site cookies and cached data. Microsoft specifically identifies AdBlock and Ublock as possible causes of Outlook.com loading failures.^3^
4. Test the latest version of another supported browser:
   • Windows: Edge, Firefox, or Chrome
   • macOS: Edge, Safari 16 or later, Firefox, or Chrome
   • Linux: Firefox or Chrome^4^
5. Test on another device or network. If it fails everywhere after Microsoft reports recovery, contact Outlook.com support through Help → Still need help? → Yes. If Outlook.com cannot load sufficiently to reach Help, use the alternative contact option listed on Microsoft’s browser-support page.^4^

References

1. Service Health Status - Microsoft
2. How to sign in to Hotmail | Microsoft Support
3. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
4. Supported browsers for Outlook on the web and Outlook.com | Microsoft Support