outlook not working

Outlook is not fully back to normal yet: Microsoft reports service degradation affecting Outlook.com, Outlook on the web, and other Microsoft services today, November 13, 2026, with recovery occurring gradually.^1^

What to do now

1. Check Microsoft’s Service Health Status page for the latest recovery update.
2. Wait for Microsoft to mark the incident as resolved. Reinstalling Outlook, changing your password, or resetting the browser is unlikely to fix an active server-side outage.
3. Periodically retry Outlook.com. Avoid repeatedly sending the same message because it may be delivered more than once when service recovers.

Public reports indicate that the disruption affects multiple regions and Microsoft services, so it is not limited to your device or account.^2^

If Microsoft marks the outage resolved but Outlook still fails

Try Outlook.com in an InPrivate/Incognito window or another browser. If that works, disable ad-blocking extensions for Outlook.com and reload the page; Microsoft documents that AdBlock and uBlock can cause messages to load slowly, time out, or not load.^3^

If it still does not work after service restoration, select Help in Outlook.com, enter the problem, then scroll to Still need help? and select Yes to contact Outlook.com support.^3^

References

1. Service Health Status - Microsoft
2. Singapore users affected in global Microsoft outage with Outlook, Teams down
3. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support