my outlook is saying it dosen't have connection to load on any device even when im connected to LTE and wifi thats loading every other app

Because Outlook fails across multiple devices on both Wi‑Fi and LTE, check Microsoft’s service status first; if Outlook shows no active incident, run Microsoft’s Sign-in Helper for an account-specific access problem.

1. Check for an Outlook.com service incident

Open Microsoft’s Outlook.com known-issues page and select the Service Health Status link. Microsoft directs users who cannot access Outlook.com to check that status first.^1^

• If Outlook is listed as affected: no device or network change will resolve it. Wait for the status to show that service has recovered, then try signing in again.
• If no incident is listed: continue below.

2. Determine whether the mailbox or the whole Microsoft account is affected

Try signing in to the Microsoft account dashboard rather than Outlook.

• Microsoft account dashboard also fails: use Microsoft’s Sign-in Helper. Enter the affected email address and follow the account-specific instructions it returns.^2^
• The dashboard works, but Outlook.com and every Outlook app fail: this points away from a general password or Internet problem and toward Outlook mailbox access. Do not repeatedly reset the password unless the Sign-in Helper directs you to do so.

Microsoft’s Outlook.com sign-in guidance also directs unresolved sign-in failures to the account troubleshooter.^3^

3. Escalate an Outlook-only failure

If service health is normal and the Sign-in Helper finds no account problem:

1. On the Outlook.com sign-in support page, select the support option for users who cannot sign in.
2. Report that the same mailbox fails:
   • in Outlook.com and the Outlook app;
   • on multiple devices;
   • over both Wi‑Fi and LTE;
   • while other applications connect normally.
3. Include the exact error text, the approximate time it started, and whether the Microsoft account dashboard works.

These details let support distinguish an Outlook mailbox-access problem from a device, network, or general Microsoft-account failure. Since different devices and independent networks have already produced the same result, repeating router restarts or basic Wi‑Fi troubleshooting is unlikely to add useful information.

References

1. Fixes or workarounds for recent issues on Outlook.com
2. I can't sign in to my Microsoft account | Microsoft Support
3. How to sign in to Outlook.com | Microsoft Support