How to sign o9nto my email account

Microsoft currently reports a Microsoft 365 service degradation that can prevent Outlook web access, so check the service status and wait for it to return to normal before retrying. ^1^

Sign in again

1. Open the main Outlook sign-in page rather than the long inbox-message address:
   • For Outlook.com, Hotmail, Live, or MSN email, go to Outlook.com.
   • Select Sign in, then enter your Microsoft account email address and password. ^2^
2. If the service-status page shows an active incident or degradation, wait for Microsoft to mark it Service restored, then try the main Outlook page again. Microsoft defines service degradation as a confirmed issue that can cause interruptions or prevent a feature from working. ^3^

If the service is restored but ERR_FAILED continues

1. Open an InPrivate/Incognito window:
   • Microsoft Edge or Chrome: press Ctrl+Shift+N.
2. Visit Outlook.com and sign in there instead of reopening the saved message link.
3. If that works, clear the browser’s cookies and cached site data for Outlook/Microsoft sites, then restart the browser.
4. If it still fails, try another connection, such as a mobile hotspot. A successful sign-in there indicates that the original network, VPN, proxy, or filtering software is interfering with the connection. These browser and network checks are recommended for Outlook pages that cannot be reached. ^4^

If Outlook loads but rejects the username or password, use Microsoft’s sign-in troubleshooter from the Outlook sign-in guidance rather than continuing browser troubleshooting. ^2^

References

1. Service Health Status - Microsoft
2. How to sign in to Outlook.com | Microsoft Support
3. How to check Microsoft 365 service health - Microsoft 365 Enterprise
4. how come I can't sign into outlook mail that it can't be found - Microsoft Q&A