None of my devices will log into our Hotmail account.

The current failure coincides with Microsoft’s November 12, 2026 service degradation, so stop device-level troubleshooting and wait until the public service-status page reports recovery before trying Outlook.com again.^1^

What to do now

1. Monitor Service Health Status for Microsoft 365 and Outlook availability.^1^
2. Once the incident is shown as resolved, wait several minutes and attempt one fresh Outlook.com sign-in.
3. If necessary, use a private/InPrivate browser window only for that post-recovery test, so an existing failed session is not reused.

The BootResult: network, Failed to fetch, and StartupData entries indicate that Outlook Web could not retrieve the data required to start. Because the same account fails across all your devices during a reported service degradation, reinstalling applications, resetting devices, or repeatedly changing passwords is not an appropriate next step.

Microsoft’s Outlook.com known-issues guidance also directs users who cannot access Outlook.com to the public service-status page.^2^

If it still fails after Microsoft reports recovery

If the status page is healthy but the mailbox continues producing the same error across multiple devices and networks:

1. Go to the Microsoft Support contact page: https://support.microsoft.com/en-us/home/contact
2. Select Get Home Support.
3. Enter Outlook.com or Hotmail.
4. Select Contact support.
5. Provide:
   • The UTC timestamp
   • Client ID and Session ID
   • BootResult: network
   • esrc: StartupData
   • TypeError: Failed to fetch
   • Confirmation that it occurs on multiple devices

This route is the documented fallback used for persistent Outlook.com startup failures that require account or mailbox investigation.^3^

Do not post new Client IDs or Session IDs publicly; provide them only through Microsoft’s support channel.

References

1. Service Health Status - Microsoft
2. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
3. Can't open outlook.com - Microsoft Q&A