I cannnott access my outlook email on my ipad despite following all reommenation

Contact Outlook Mobile Support from inside the Outlook app; Microsoft’s mobile specialists respond through an in-app conversation, not by telephone or email. ^1^

If you use the blue Outlook app

Since you have already spent hours troubleshooting, go directly to support:

1. Open Outlook on the iPad or iPhone.
2. From the message list, tap your profile photo/account icon at the upper left.
3. Tap the ? icon near the bottom.
4. Tap Contact Outlook Mobile Support.
5. Describe what happens and include the exact error message, if one appears.
6. Enable Outlook notifications under iPad/iPhone Settings → Notifications → Outlook, so you see the specialist’s reply.

Microsoft states that this channel does not provide a telephone call or email response. A specialist replies inside Outlook, and you continue the conversation there. ^1^

If Outlook will not open

Open Safari and use Microsoft’s Outlook.com support page. If you can sign in:

1. Select Help from the top menu.
2. Enter the problem in Search Help and press Return.
3. Scroll to the bottom of the Help pane.
4. Under Still need help?, select Yes to submit a support request.

If Still need help? is missing, use the back arrow in the Help pane. If you cannot sign in at all, Microsoft directs customers to the Microsoft account sign-in helper because Outlook.com support cannot restore access through the normal support process. ^2^

If you use Apple’s Mail app instead

If you tap the white envelope app named Mail, rather than the blue Microsoft Outlook app, contact Apple Support. Microsoft specifically directs iOS Mail app problems to Apple; work or school Microsoft 365 accounts should instead be handled by the organization’s Microsoft 365 administrator or technical-support team. ^3^

Do not post your password, verification code, or recovery information in a public forum or support message.

References

1. Get in-app help for Outlook for iOS and Android
2. How to get support for Outlook.com | Microsoft Support
3. Set up an Outlook account on the iOS Mail app | Microsoft Support