microsoft office setup will not install

laptop-9g84cqd0 0 Reputation points
2026-11-12T21:32:18.5933333+00:00

During the initialization of set up, I received error message 0-2015

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Ivan B 127.3K Reputation points Independent Advisor
    2026-11-12T22:07:20.9066667+00:00

    Hii ,

    Please be aware that there is currently an outage affecting Microsoft 365 services, which may also be impacting the download of the Office suite via the setup installer.

    https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

    If you previously had an Office suite installed, please ensure it is completely uninstalled first:

    https://support.microsoft.com/en-us/office/lifecycle/officeinstall/uninstall-microsoft-365-or-office-from-a-pc

    Try performing the installation using the offline installer:

    Office 365 and 2024: https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/O365HomePremRetail.img

    Once the download is complete, disconnect from the internet, right-click the file, and select "Mount." Then, open File Explorer, go to "Computer" (or "This PC"), locate the Office icon, right-click it to open the Office folder, and run the "setup64.exe" file.

    Please consider rating this response, and feel free to visit the Microsoft Q&A community if you have any further questions.

    Thanks.

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