Lost ability to create private channels in teams

Question

Lost ability to create private channels in teams

Katie W 20

I have created teams and made private channels in them for years, most recently last week. I am trying to do this today and I am continuously getting an error message "we ran into a problem creating your channel". I can make public channels fine. I have even tried doing this in a team where I made private channels successfully last week, but can't add another one now. I have tried resetting the app, clearing caches, and doing this on the web version. I am an owner of the teams.

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Answer 1

Chris-D 2,625 Independent Advisor

Hi Katie,

Thank you for providing the details of the issue and the troubleshooting steps you've already performed.

I'm aware of a currently ongoing Microsoft 365 service incident (MO1550821). According to Microsoft's service health advisory, this incident may affect multiple services, including Microsoft Teams and SharePoint Online.

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Since Private Channel creation involves both Teams and SharePoint Online services, this incident could potentially be related to the issue you're experiencing.

In the meantime, could you confirm whether other Team Owners in your organization are experiencing the same issue?

If so, and you are an admin, you can review Microsoft's service health advisory directly through the Microsoft 365 Admin center. If you're an end user without admin permissions, kindly reach out to your Microsoft 365 administrator and ask them to monitor this incident and keep you informed of any relevant updates.

I hope the issue will be resolved soon.

Note: Follow the steps in the forum documentation to enable email notifications if you want to receive email notifications related to this topic.

Katie W 20 Reputation points

2026-11-13T22:13:46.43+00:00

Thanks! It has resolved itself now which I assume is due to the resolution of the global outage, thanks very much.
Chris-D 2,625 Reputation points Independent Advisor

2026-11-13T22:18:06.3+00:00

Hi Katie,

Thank you very much for accepting the answer. I'm glad that the issue has been resolved.

Should you have any concerns or questions in the future, please don’t hesitate to reach out. Not only will I be happy to assist you, but all users in the Q&A forum will also do their best to provide support and guidance.

Have a great day ahead.