i entered a new credit card

Hi Haris,

Thank you for sharing your concern.

To better understand the situation and assist you more effectively, could you please provide some additional information?

1. Are you using a personal (Outlook.com, Hotmail) account or a Microsoft 365 business account?
2. When you try to access Outlook, what exactly happens? Do you receive an error message indicating that your account is locked, suspended, or that you cannot sign in?
3. Have you successfully updated your credit card information and completed the outstanding payment? If so, when was the payment made?
4. Are you able to sign in to your Microsoft account, or are you completely unable to access it?
5. If possible, also share a screenshot of the error message you're receiving (excluding any sensitive payment information).

Please feel free to share the information in the comment below. Once I have it, I'll be better positioned to guide you through the next steps. 

I look forward to hearing your thoughts. 

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i updated the credit card info. and paid. how long does it take to make the account active?