I'm trying to login to hotmail.

Stop requesting verification codes for at least 24 hours, then retry the password reset once from a familiar device and location, switching between Wi-Fi and mobile data if possible.

1. Allow the verification block to expire

The “Try another verification method” message can occur after unusual activity or too many verification requests. Repeated attempts can extend the temporary block. Microsoft recommends:

1. Make no sign-in, password-reset, or code requests for at least 24 hours.
2. After that period, use a device and location previously used with this Hotmail account.
3. Switch networks—for example, from Wi-Fi to mobile data.
4. Request the SMS code only once.
5. If the message remains, stop again and wait longer; Microsoft says the waiting period may need to be as long as one week. ^1^

Also check that the phone:

• Is a mobile number, not a VoIP number.
• Can receive texts from unknown numbers.
• Has available message storage and a functioning messaging app.

2. If SMS still does not work, use account recovery

Run Microsoft’s Sign-in Helper and enter the Hotmail address. It checks the account and directs you to the available recovery option. ^2^

If directed to the account recovery form:

1. Provide a different working email address where Microsoft can contact you.
2. Complete the form from a device and location previously used for this Hotmail account.
3. Include as much historical information as possible:
   • Previous passwords
   • Exact email subject lines
   • Names or addresses of contacts
   • Microsoft services associated with the account
4. Microsoft sends the result to the contact email, normally within 24 hours. If verification fails, the form can be submitted up to twice per day. ^3^

Important: The recovery form cannot bypass two-step verification. If two-step verification was enabled and the phone is the only available verification method, Microsoft support cannot reset the password, change the security information, or provide a reset link. ^3^

3. Contact Microsoft Support

Use Microsoft’s official support page, select Personal account, and start the Microsoft account support process. If offered:

1. Describe the issue as “Hotmail password reset — Try another verification method.”
2. Select Get Help.
3. Select Contact Support if that option appears.
4. Choose chat or another available contact method.

Available contact options depend on the product and account, and live chat may not always be offered. A support agent can guide the recovery process but cannot manually access the mailbox, send a password-reset link, or override identity verification. ^4^

Do not post the Hotmail address, phone number, old passwords, or verification codes publicly.

References

1. Troubleshoot Microsoft verification code issues | Microsoft Support
2. I can't sign in to my Microsoft account | Microsoft Support
3. Help with the Microsoft account recovery form | Microsoft Support
4. Contact Microsoft customer support | Microsoft Support