If the printer has a valid network IP address, bypass the unsuccessful device search and add it manually by its IP address or hostname.
Add the printer manually
- On the printer, open Network, Wi-Fi, or Ethernet settings and note its IPv4 address. You can also print the printer’s network-configuration page.
- A normal address resembles
[IP Address]. - If no address appears, reconnect the printer to the network using its control panel or manufacturer’s setup instructions.
- A normal address resembles
- In Windows 11, open: Start → Settings → Bluetooth & devices → Printers & scanners.
- Select Add device. When The printer that I want isn’t listed appears, select Add a new device manually. Microsoft recommends manual installation when automatic discovery cannot find the printer.^1^
- Select Add a printer using an IP address or hostname, then select Next.
- Enter the printer’s IP address or hostname and continue through the wizard. Windows should contact the printer and install it.^2^
- After installation, open the printer and select Print a test page.
If the printer has no IP address
The printer must be connected to the same network as the Windows 11 computer before Windows can find or install it.
- For Wi-Fi, verify that the printer and PC use the same Wi-Fi network name. Guest networks, extenders, or access points with different network names can prevent discovery.
- For Ethernet, check that the cable is connected and the printer’s network screen shows a valid IP address.
- Run the printer’s built-in wireless or network connection test, if available.^3^
If manual installation also fails
- Press Windows key + R, enter
services.msc, and press Enter. - Find Print Spooler.
- Right-click it and select Restart.
- Open the Get Help app, search for printer troubleshooter, and run the automated diagnostics. Restarting the Print Spooler and running the Windows 11 troubleshooter are Microsoft’s recommended printer-recognition checks.^4^
- If Windows installs the printer but it does not print correctly, install the latest Windows 11 driver from Windows Update or the printer manufacturer.
The popup seen earlier does not establish the cause. If these steps fail, record the printer’s manufacturer/model, its displayed IP address, and any new error message or code.
References
- [Windows 11](https://support.microsoft.com/windows/hardware/printer/add-or-install-a-printer-in-windows#install-a-network-or-wireless-printer)
- Unable to install Secure Web Services on Devices (WSD) Printer using Print Management console
- Fix printer connection and printing problems in Windows
- Fix printer not found and printer not recognized errors in Windows