My profile no longer shows my exam details

Sign in to the Microsoft Learn profile that contains the exam history, then add the new work account under Settings → Account Management → Add login account; if the new account already has another Learn profile, this initiates a profile merge.

Link the new tenant account

1. Sign out of Microsoft Learn.
2. Sign in using the old work account or any personal Microsoft account already linked to the original profile.
3. Confirm this is the original profile by opening:
   • Transcript for passed exams and completion history.
   • Credentials → Certifications for certifications.
4. Select the profile icon in the upper-right corner.
5. Select Settings.
6. Under Account Management, select Add login account.
7. Sign in with the account from the company’s new tenant.

If that new account created a separate Learn profile, adding it triggers a merge. The merge combines credentials, transcripts, and learning progress, and both login accounts remain usable. A profile merge cannot be undone. ^1^

Microsoft Learn permits one personal Microsoft account and up to five work or school login accounts on a profile. After restoring access, add a personal Microsoft account so another employer or tenant change does not remove your only route into the profile. ^2^

If the old account is no longer accessible

Ask the company’s IT administrator whether access to the old work account can be restored temporarily. Microsoft cannot recover a work or school account; without another login already linked to the original Learn profile, access to that profile and its contents cannot be restored or transferred by Credentials Support. ^3^

Do not delete either Learn profile while resolving this. Profile deletion removes credentials, learning history, achievements, and other Learn data and is not recoverable. ^2^

If the merge succeeds but records remain missing

Try every personal or work login account that may have been used when registering for the exams. The contact email receiving exam messages is not necessarily the login account holding the records. If the correct profile still lacks the exam history, use Microsoft Credentials Support through the support option on the missing-credentials page. ^4^

The documentation confirms that profile merges combine credentials and transcripts, but it does not explicitly guarantee migration of an existing upcoming exam appointment. If the appointment remains absent after linking the profiles, include its exam name, date, registration provider, Learn username, and both account types in the Credentials Support request. Do not post account addresses or booking details publicly.

References

1. Managing your Microsoft Learn profile settings
2. Frequently asked questions (profile)
3. Accessing your Learn profile
4. Missing Exams or Certifications