Turns on and off

For a Surface Pro 2 that repeatedly restarts at the Microsoft/Windows logo, perform the model-specific two-button forced restart first.

1. Force-restart the Surface Pro 2

1. Press and hold Volume Up and Power together for at least 15 seconds.
2. Continue holding even if the Surface logo flashes.
3. Release both buttons, then wait 10 seconds.
4. Press and release Power normally.

These are Microsoft’s instructions specifically for earlier models including Surface Pro 2.^1^

2. If the restart loop continues, use a Surface recovery USB

This reinstalls Windows. Recovery deletes personal files, settings, and installed applications, so use data-recovery assistance first if the files are important and not backed up.^2^

On another working Windows computer:

1. Open Microsoft’s Surface recovery image process from the recovery-drive article.
2. Sign in and enter the Surface Pro 2 serial number to obtain the model-specific image.
3. Use a blank USB drive with enough capacity; Microsoft states that 32 GB is sufficient for any recovery image.
4. Search Windows for Create a recovery drive and open it.
5. Clear Back up system files to the recovery drive, then select Next.
6. Select the USB drive and choose Next > Create.
7. Open the downloaded recovery-image ZIP file and copy all its contents to the USB, replacing destination files when prompted.

Creating the recovery drive erases everything currently on that USB.^2^

To start the Surface Pro 2 from it:

1. Turn the Surface off and connect it to power.
2. Insert the recovery USB.
3. Hold Volume Down.
4. While holding it, press and release Power.
5. Release Volume Down when the Surface logo appears.
6. Select the language and keyboard layout.
7. Choose Troubleshoot > Recover from a drive.
8. If asked for a recovery key, select Skip this drive.
9. For a device you are keeping, choose Just remove my files, then select Recover.

3. If it cannot boot or complete recovery

If the Surface restarts even while booting from the recovery USB, or recovery repeatedly fails, proceed to professional hardware inspection or Microsoft’s available service options. Microsoft lists service-order and in-person support as the next paths when startup recovery does not resolve the problem.^3^

References

1. Force a shutdown and restart your Surface
2. Creating and using a USB recovery drive for Surface
3. Surface turns on but is stuck on a logo screen | Microsoft Support