Can't sign in to my other Microsoft account at all

zzz 0 Reputation points
2026-11-12T11:50:35.35+00:00

For some reason, my Authenticator app decided to stop working entirely, it tells me my screen lock was changed (I literally did not change it and nobody else uses my phone) and that it's no longer possible for me use it to sign into this account of mine using the Authenticator app. And so I tried an alternate email and received a code but then it said I have 2FA enabled so I need to do my other alternate email too. Turns out that other email is fully deleted due to inactivity. The password doesn't work either, even though I type it completely correctly, it tells me that my password is incorrect.

I got sick of this issue so I contacted Microsoft Support Team twice. They gave me links to both reset my password and to change my account security details, so I was able to add a different alternate email and it told me to wait 30 days before I'd be able to use my account again. So I waited 30 days then I tried logging into the account again. It literally hasn't updated my alternate emails at all??? They are the exact same and the password doesn't work either even though they gave me a password reset link and then instructed me to wait 24 hours before logging into my account. This is ridiculous, I have been using this account since 2021 and I just can't log into it anymore because of a stupid Authenticator bug that locked me out of my account completely. No, I don't have the recovery code either. I have the old passwords to my account and I'm still signed into it on like Minecraft, but I just can't sign it into other places or use a different Minecraft client that requires me to login into that account.

Please help me resolve this issue as soon as possible. My account is very precious to me and I wish to keep playing Minecraft using it. I have tried everything I have been instructed to do, yet I can't gain back access into my OWN account. I've waited over a month at this point... The website for contacting the Microsoft support team isn't loading for me as of today or I would've contacted them there again. Help me out!

Microsoft Security | Microsoft Authenticator
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