Legal Name has to be changed in Microsoft Portal to write exam , could you help me

Shankrappa C Navalgund 0 Reputation points
2026-11-12T06:54:17.2133333+00:00

Hi My Legal Name has to be changed in Microsoft Portal to write exam , could you help me

My Current Name in Portal - Shankar Navalgund

Need to modify like - Shankrappa C Navalgund

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  1. Shankrappa C Navalgund 0 Reputation points
    2026-11-12T06:59:53.1566667+00:00

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    I have changed the Legal name but still it shows the message

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  2. AI answer

    2026-11-12T06:54:48.1933333+00:00

    Update the Legal Name in your Microsoft Learn profile—not the Microsoft account display name—and enter it exactly as shown on the government-issued ID you will present for the exam.

    1. Sign in to the Microsoft Learn account used to register or plan the exam.
    2. Open Microsoft Learn → profile icon → Settings, or go directly to the Learn profile settings.
    3. Find Legal Name and follow the prompts to update it.
    4. Enter your complete legal name exactly as it appears on your government-issued ID, including the same spelling and name order.
    5. Save the change and verify that the updated legal name appears in the profile.

    The legal name is used for exam identity verification and is separate from the Display Name shown on the public profile, certificates, and transcripts.^1^

    If the exam is already scheduled

    A legal-name change after exam registration requires Microsoft support approval.^1^

    If Settings displays a message asking you to contact Certification Support:

    1. Open Credentials support and select the online support-request option.^2^
    2. Select:
      • Product family: Learning
      • Product or Service: Microsoft Credentials
      • Type of Support: Professional No Charge
      • Preferred contact method: Email
    3. Provide:
      • Your Learn username
      • The correct legal name as shown on your ID
      • The exam appointment details
      • A screenshot of the message shown in Learn Settings
    4. Submit the request and monitor your email for the support response.

    Do not post identification documents or account details publicly in Microsoft Q&A. Supply verification information only through the private Credentials Support case if requested. The corrected legal name must match the ID presented at the exam; otherwise, you may not be allowed to take it.^3^


    References

    1. Managing your Microsoft Learn profile settings
    2. Credentials support
    3. Register and schedule an exam
    AI-generated content may be incorrect. Read our transparency notes for more information.

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