no audio on my PC

bruce woods 5 Reputation points
2026-11-12T04:45:12.5766667+00:00

I have no audio on my windows 11 device.I have tried to have an on line technician walk me trew the steps but this failed

Windows for home | Windows 11 | Performance and system failures

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  1. AI answer

    2026-11-12T04:45:47.2233333+00:00

    Try this Windows 11 audio recovery path in order:

    1. Check the selected output device.
      • Select Start > Settings > System > Sound.
      • Under Output, make sure the correct device is selected.
      • Also confirm the volume is not muted and the slider is up.
    2. Set the playback device as default.
      • Go to Start > Settings > System > Sound.
      • Select More sound settings > Playback.
      • Right-click the correct speakers or headphones and select Set as default.
    3. Turn off audio enhancements.
      • Go to Start > Settings > System > Sound.
      • Select the audio device under Output.
      • In Advanced settings, set Audio enhancements to Off.
    4. Run the automated Audio troubleshooter.
      • On Windows 11, run the automated Audio troubleshooter in the Get Help app.
    5. Check Device Manager.
      • Select Start, type Device Manager, and open it.
      • Expand Sound, video and game controllers.
      • If the audio device appears, right-click it and select Enable device if that option is available.
      • If it does not appear, select View > Show hidden devices, then Action > Scan for hardware changes.
    6. Install Windows updates.
      • Select Start > Settings > Windows Update.
      • Select Check for updates.
      • Install available updates, including audio driver updates, then restart the PC.
    7. Update the audio driver.
      • In Device Manager, expand Sound, video and game controllers.
      • Right-click the audio device and select Update driver > Search automatically for drivers.
      • Restart after the update.
    8. Reinstall the audio driver.
      • In Device Manager, right-click the audio device and select Uninstall device.
      • If prompted, confirm uninstall. If the checkbox to remove the driver appears, selecting it removes the current driver package.
      • Restart the PC. Windows should automatically reinstall the audio driver.
      • Save open work before restarting.
    9. If audio stopped working after a Windows update, roll back the driver.
      • In Device Manager, right-click the audio device and select Properties.
      • Open the Driver tab and select Roll Back Driver.
      • Restart the device.
      • This option is available only if an earlier driver version exists.
    10. Restart Windows audio services.
    • Select Start, type services.msc, and press Enter.
    • Right-click Windows Audio and select Restart.
    • Right-click Windows Audio Endpoint Builder and select Restart.
    1. If Windows still does not find a working driver, install the latest audio driver from the PC or sound device manufacturer’s support site, then restart.

    References:

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  2. GsN5034 - IA 79,510 Reputation points Independent Advisor
    2026-11-12T05:23:12.75+00:00

    Hello,

    Could you please confirm whether you are using a desktop or a laptop, and let me know which device is selected as the default audio output in the System Sound settings?

    When was the last time you were able to hear sound from your device?

    • Type msinfo in the search bar on the taskbar, and click Enter.
    • Post a screenshot of the resulting dialog box.
    • Then, go to Device Manager.
    • Expand the arrow next to Sound, video and game controllers.

    Take a screenshot of the page showing the list of audio drivers installed on your device.

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  3. Kapil Arya 38,726 Reputation points Volunteer Moderator
    2026-11-12T17:00:02.6433333+00:00

    Please try this:

    Open Device Manager, and make sure you've audio drivers installed and properly working.

    If no audio driver is listed, you can visit your device manufacturer's website to download and install audio drivers for your system model.

    If audio driver is present, you can try updating audio drivers to latest version.

    Or if you've already updated them, try to roll back previous version to see if that works.

    Also, run Playing Audio troubleshooter from Settings app > System > Troubleshoot > Other troubleshooters. Let us know what it reports back.

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