sync icloud contacts in outlook case # Moderator note: PII removed

Welcome Pat Bullot,

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

Thank you for your update. I understand that you already have a support case regarding this issue.

The ticket number is provided so that when you contact Live Chat Support again, you can share it with the agent. This allows them to review your previous case details and continue assisting you without having to repeat the troubleshooting steps that have already been completed.

To better understand your situation and avoid repeating previous troubleshooting steps, could you please confirm:

• Are you using Classic Outlook for Windows with a personal Microsoft account or a work/school account?
• Are your iCloud contacts completely missing from Outlook, or are they visible but not updating?
• Have you already installed “iCloud for Windows” and enabled “Contacts and Calendars”?
• What troubleshooting steps have you already tried with Microsoft Support?

Once you share these details, I can suggest the next appropriate troubleshooting steps.

I look forward to your response.