Only receiving junk email in outylook

Charles O'Donnell 0 Reputation points
2026-11-11T14:12:11.9733333+00:00

I am only receiving junk mail in outlook , no regular mail being received, I have tried all of your prior suggestions but still not receiving regular mail

Outlook | Web | Outlook.com | Email
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  1. GsN5034 - IA 80,095 Reputation points Independent Advisor
    2026-11-11T15:48:55.8366667+00:00

    Hello,

    1. Could you please confirm whether you have a personal account or a work/Microsoft 365 business account?
    2. What is the exact error message the sender receives when trying to email your address?

    Please send a test email from one of your Microsoft accounts to the affected email address. If you receive a bounce-back delivery error message, please share the complete message here.

    Alternatively, see if all of your incoming emails are being forwarded to another email address.

    • Go to https://outlook.live.com/ and sign in with your Microsoft account.
    • Select the Outlook Settings icon > Mail > Forwarding & IMAP.
    • If your incoming emails are being forwarded to another address, click the 'Do not forward' option.

    Also, check your email rules, see whether you have enough storage to send or receive emails, and try resetting your Microsoft account password.

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  2. AI answer

    2026-11-11T14:12:27.1033333+00:00

    Since only junk mail is arriving and regular mail is missing, focus on mailbox-side settings in Outlook.com rather than reinstalling Outlook.

    1. In Outlook.com, check Settings > General > Storage and confirm the mailbox and Microsoft cloud storage are not full.
    2. Check Inbox, Other, Archive, Deleted Items, and Junk Email. Then set the message list to Filter > Sort > Date.
    3. Go to Settings > Mail > Rules and disable any rule that moves, deletes, or redirects incoming mail.
    4. Go to Settings > Mail > Forwarding and make sure forwarding is turned off.
    5. Go to Settings > Mail > Junk email and review blocked senders and domains.
    6. If expected messages are in Junk Email, move them back by marking them as not junk.
    7. Send a test message from another email account and check whether the sender receives a non-delivery report.

    If messages still do not appear anywhere in Outlook.com after these checks, use Outlook.com support from the web interface:

    1. Sign in to Outlook.com.
    2. Select the Help icon in the upper-right corner.
    3. Search for cannot receive emails.
    4. Scroll to Still need help? and select Yes.
    5. Choose Chat with a support agent in your web browser.

    This pattern usually indicates a server-side delivery or filtering issue, not a problem with the Outlook app itself.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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