Unkown trial for co pilot 369 finacial hardship

Because the subscription was billed through Google Play and the refund request is already submitted, check its status with Google and continue any appeal through Google Play rather than Microsoft.

What to do now

1. Check the refund request status using Google’s official status page: ^1^
2. Do not submit repeated requests for the same transaction, as this will not accelerate Google’s decision.
3. Keep the cancellation confirmation, purchase receipt, transaction ID, charge date, and Google’s refund-request email.
4. If Google asks for more information, state clearly that:
   • You did not knowingly intend to continue the trial as a paid subscription.
   • You cancelled as soon as you discovered it.
   • The charge is unaffordable due to financial hardship.
5. If the request is denied, use the support or appeal option shown in Google Play’s refund response. Refund eligibility is decided by Google because Google processed the payment. Microsoft cannot issue or manage refunds for subscriptions purchased through Google Play.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support")

Cancellation and reimbursement are separate actions: cancellation prevents another renewal, but it does not automatically guarantee that the existing charge will be refunded.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support") Since you have already cancelled, there is no need to cancel it again. You can verify that it is no longer renewing in Google Play under Profile picture → Payments & subscriptions → Subscriptions.^4^

If the subscription or charge was genuinely unauthorized—not merely an accidentally continued trial—also secure the Google account by changing its password, reviewing signed-in devices, and removing any payment method you do not want stored.

References

1. Check your Google Play refund status
2. [Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. Cancel, pause, or change a subscription on Google Play