Cannot complete CAPTCHA when creating Microsoft Entra / Microsoft 365 developer account

José Nostalgie 0 Reputation points
2026-11-10T23:43:44.91+00:00

I am trying to set up a Microsoft Entra / Microsoft 365 developer account so I can integrate with Outlook 365.

When I sign in with my Microsoft account [<Moderator's note: Personal Identifiable Information removed>] and go through the developer account setup, I get stuck on the CAPTCHA step. The CAPTCHA widget appears, but it keeps spinning indefinitely and never completes or lets me proceed to the next screen. There is no error message; it just spins.

Steps I have already tried:

  1. Used multiple browsers (Microsoft Edge and Chrome).
  2. Used InPrivate/Incognito windows with no extensions.
  3. Disabled ad blockers, script blockers, VPN, and other security extensions.
  4. Tried from different devices (personal computer) and different networks (home Wi‑Fi and mobile hotspot).
  5. Confirmed that cookies and JavaScript are enabled.

The problem occurs consistently on all these combinations, so it appears to be a service-side issue with the CAPTCHA or signup flow, rather than my local device or network.

Could you please:

  • Check whether there is any service issue or regional restriction affecting the CAPTCHA on the Microsoft Entra / Microsoft 365 developer signup, and
  • Help unblock or fix the flow for my account so I can complete the developer account setup?

Thank you.

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
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  1. Alina Le 5,815 Reputation points Independent Advisor
    2026-11-11T00:49:43.8666667+00:00

    Hello

    Thank you for the detailed troubleshooting steps.

    Unfortunately, this is a public forum, and there is no visibility into the backend status of the Microsoft 365 Developer Program enrollment service. The CAPTCHA validation process for individual accounts also cannot be investigated or modified through the forum.

    Just to clarify a few details to help narrow down the issue and see if there is anything else to check for you:

    1/ Have you ever been able to complete the Developer Program registration with this account before?

    2/ Could you share a screenshot of the page where the CAPTCHA remains stuck (please remove any personal information)?

    Looking forward to hearing from you.

    Kind regards,

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