Dragging emails to local desktop/folder triggers failed "Downloads" instead of moving files

Question

Dragging emails to local desktop/folder triggers failed "Downloads" instead of moving files

Xwct 0

I am currently experiencing an issue with the New Outlook for Windows when dragging emails into local File Explorer folders. Instead of saving the email directly into the folder like Classic Outlook does, New Outlook attempts to trigger a download action. Furthermore, even though a notification pops up stating that the file was downloaded, nothing actually appears in the target folder. Because of this, I am forced to constantly switch back to Classic Outlook to move my emails, which is severely disrupting my workflow. Has anyone found a solution or workaround for this issue?

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Answer 1

Dear @Xwct

You can save an email to a local folder without switching back to classic Outlook. In new Outlook, right-click the message in the message list, select Save as, choose your File Explorer folder, and click Save. This creates an .eml copy and leaves the original message in your mailbox.

I’d test Save as with one email in the same folder where drag-and-drop failed. If the file appears, you have a workaround and have narrowed the issue to drag-and-drop. If Save as also fails, try a different local folder you can write to and check Downloads for the file Outlook reported as downloaded. Please refer to this: Save an Outlook message as a .eml file, a PDF file, or as a draft

If Save as works but dragging still reports success without creating a file, I’d report that through Help > Feedback in new Outlook. Include whether it happens with one message or only when dragging several, and whether the file appears in Downloads instead of the target folder.