![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 6%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hi Arizona Goshala,
At this point, please try completely reinstalling the Pantum printer and scanner software:
- Disconnect the printer from the PC/network temporarily.
- Go to Settings > Bluetooth & devices > Printers & scanners and remove the Pantum device.
- Uninstall any Pantum printer/scanner software from Settings > Apps > Installed apps.
- Restart the PC.
- Download and install the latest M6550NW driver/software directly from Pantum Support, then reconnect the printer when prompted.
If printing works afterward but scanning still does not, please let us know what happens when you try to scan and whether any error message appears. That will help narrow down the scanner-specific issue.
I hope this gets both functions working again.