purchased office home 2024 for Mac OS. won't take the code

lincoln rowley 0 Reputation points
2026-11-10T18:15:26.3666667+00:00

5 hours and counting trying to get office 2024 installed on my Mac.

It shows a message that my office 2019 is out of date and I have to update to office 365. it will not allow me to enter the purchase code for 2024. This is back end issue and MS support absolutely is the worst in the industry

Has anyone run into this and resolved yourself?ff

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 279.7K Reputation points Independent Advisor
    2026-11-10T18:53:04.79+00:00

    Hello

    Did you buy Office 2024 Home from Microsoft or a third party?

    It sounds like you have a 25-digit code? If so, you need to redeem the code first so the license can be redeemed into your account. Redeem instructions can be found here: https://support.microsoft.com/en-us/microsoft-365-activation-licensing/office-install/where-to-enter-your-office-product-key

    Once you have it redeemed, you need to remove the old license on your macOS first. Assuming your macOS is up to date?

    Please uninstall your Office apps. To uninstall, you move all Office apps, like Word, Excel, PowerPoint, Outlook, Teams to trash bin.

    Please use the instruction here: https://support.microsoft.com/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193 Download and run the license removal tool to clear any old cached license.

    Then you can reinstall:

    Please go to https://account.microsoft.com/services

    Sign in to the Microsoft account you redeemed the code to.

    You should then see your Office product listed. Find the option to download and install.

    ===========

    If your macOS is not the most recent 3 versions, please tell me what OS version you have. We might have to adjust the instructions above, because some older versions might need different installation instructions.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.