Microsoft Forms

Ray Harris 0 Reputation points
2026-11-09T23:50:40.4533333+00:00

Hey I am reaching out to get help on how to access microsoft forms on my account because I scan a QR code and then try to access the form my instructor gives me but it just stays loading for a very long time I really need help fixing that so please contact me on my personal email <Moderator's note: Personal Identifiable Information removed> to help me out with this issue.

Microsoft 365 and Office | Install, redeem, activate | For education | Other
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  1. Elena-VH 2,610 Reputation points Independent Advisor
    2026-11-10T00:12:15.1566667+00:00

    Dear Ray Harris,

    I understand that you're having trouble accessing the Microsoft Form provided by your instructor. If the form continues to load indefinitely after scanning the QR code,

    First, if you're using a personal Microsoft account, I recommend checking with your instructor to confirm whether the Microsoft Form is restricted to users from your school or organization. Many Forms are configured to only allow responses from users within a specific school or tenant, which can cause access issues when signed in with a personal account.

    In this case, your instructor can review the form's sharing settings and verify that "Anyone can respond" is selected. If the form is currently set to "Only people in my organization can respond", you may not be able to access it with a personal Microsoft account. For reference: Share a form

    If possible, ask for the direct Forms link in addition to the QR code, and check whether the issue occurs when accessing the link directly

    Then, please try the following steps:

    1/ Open the form in a different browser, such as Microsoft Edge or Google Chrome. If possible, open the form in an InPrivate/Incognito browser window to rule out browser cache, cookies, or extension-related issues.

    2/ Sign out of your Microsoft account, close the browser, then sign in again and retry the form.

    3/ Clear your browser's cache and cookies.

    4/ Try opening the form on another device or using a different internet connection.

    5/ Temporarily disable any VPN, ad-blocker, or browser extensions that may interfere with Microsoft Forms.

    If the issue persists, to help me narrow down the issue, could you please provide a few more details?

    • Are you signed in with a personal Microsoft account or a school account when accessing the form?
    • Does the issue occur only with this specific form, or with all Microsoft Forms links?
    • Are you accessing the form from a computer or a mobile device?​‌
    • Are other students able to access the same form successfully?

    Note: Since this is a public community forum, please understand that no one here has access to your account, your instructor's Microsoft Forms settings, or your organization's systems. Therefore, I can only provide troubleshooting guidance based on the information you share.

    Thank you for your patience and understanding. If you have any questions, please feel free to reach out. I'm looking forward to your update

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  2. AI answer

    2026-11-09T23:51:16.0333333+00:00

    Ask your instructor for the direct Microsoft Forms response link, open it in a full browser, and sign in with your school account if the form is restricted to your school.

    Try these steps

    1. Request the direct link
      • Ask your instructor to copy the link from Microsoft Forms → Collect responses → Copy link.
      • Open that link directly in Microsoft Edge, Chrome, Firefox, or Safari rather than scanning the QR code again. QR codes and copied links are both supported ways to open a form.^1^
    2. Use the correct account
      • If prompted to sign in, select your school-issued Microsoft 365 account, not a personal Microsoft account or Gmail address.
      • Forms configured as Only people in my organization can respond require a work or school account from the instructor’s organization. A form can also be limited to specific people or groups.^1^
    3. If the page continues loading
      • Try the direct link in a different browser.
      • Switch between Wi-Fi and cellular data.
      • In Microsoft Edge, clear cached files through Settings and more → History → Open history page → Delete browsing data. Select All time, Browsing history, and Cached images and files, and then select Clear now.^2^
      • Reopen the browser and try the direct link again.

    If it still does not open

    Tell your instructor whether classmates can open the same form.

    • Only you are affected: Contact your school’s IT/help desk and provide the direct form link, the time of the attempt, your device/browser, and a screenshot of the loading page. Ask them to check whether Microsoft Forms is enabled for your student account; administrators can disable Forms for individual users.^3^
    • Several students are affected: Ask the instructor to open the form and check:
      1. Collect responses has the intended audience selected.
      2. Your account is included if Specific people in my organization can respond is selected.
      3. The shared URL came from Copy link, then generate and send a new QR code if needed.^1^

    Do not post your personal email address publicly. Microsoft Learn Q&A participants cannot contact you privately by email; use your school’s official IT/help-desk channel for account-specific assistance.

    References

    1. Share a form | Microsoft Support
    2. What to do if Microsoft Edge isn't working | Microsoft Support
    3. Set up Microsoft Forms
    AI-generated content may be incorrect. Read our transparency notes for more information.

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