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Outlook | Web | Outlook on the web for business | Email
Sending, receiving, and organizing email in Outlook on the web for business
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Dear KK,
Thank you for reaching out. I’m sorry to hear that you’re unable to access your mailbox. To help narrow down the issue, could you please provide the following information?
- Are you using a work or school account or a personal Microsoft account?
- Are you unable to sign in through Outlook on the web, the Outlook desktop app, or both?
- What exactly happens when you try to sign in? If you receive an error message, please take a screenshot and share it with me.
- Does the same issue occur if you try from an InPrivate/Incognito browser window or another device?
- If this is a work or school account, are other users in your organization experiencing the same issue, or is it affecting only your account?
- Were there any recent changes to your password, MFA, license, or account settings?
Please provide the information above so that I can better understand your situation and assist you more effectively.