Microsoft Store Developer Unable to Access Support – Engage Center Stuck Loading

INDER SINGH 0 Reputation points
2026-11-08T23:09:18.3766667+00:00

I'm an individual Microsoft Store developer using a personal Microsoft account.

I can access Partner Center and manage my app submissions, but I'm unable to create my first developer support request.

Every Contact Support link redirects to Engage Center, which initially displays "No Access".

When I select the "Support for Business" workspace and click Save, the page remains stuck on the loading screen.

I've also tested a private browser session without success.

How can I contact the Microsoft Store developer support team or have my Engage Center access corrected?

Any guidance would be appreciated.

Thanks

Microsoft Partner Center | Other
0 comments

2 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-11-08T23:10:12.2566667+00:00

    Use the dedicated MSA/personal-account Dev Center support link, rather than selecting the generic “Support for Business” workspace:

    https://engagecenter.microsoft.com/f8cdef31-a31e-4b4a-93e4-5f571e91255a/#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/targetExperience/sfb/sapId/bc9d4067-7218-61b9-1d2c-68ae591acf9d

    Microsoft identifies this as the Store-publisher support route for personal Microsoft accounts and uses it for Partner Center account management, enrollment, app management, payouts, and related Dev Center issues.^1^

    Create the developer support case

    1. Sign out of Engage Center.
    2. Open the link above and sign in with the same personal Microsoft account that owns the Store developer account.
    3. Go to Help + Support.
    4. Select the Store/Dev Center product. If it is not initially listed, select Find another product.
    5. Choose the closest problem type and subtype, answer the scoping questions, and select Create a support request.^2^
    6. In the request, include:
      • “Individual Microsoft Store developer using an MSA/personal account.”
      • Partner Center works and app submissions are accessible.
      • Engage Center initially reports No Access.
      • The Support for Business workspace remains loading after Save.
      • Approximate time and time zone of the latest failure.
      • Screenshots of both states.
      • The affected page URL, but no passwords, verification codes, or other sensitive credentials.

    The direct MSA link is important here: the Store-publisher documentation provides separate Engage Center entry points for Entra ID users and MSA users.^1^

    If the dedicated MSA route also remains stuck

    Treat that as an Engage Center platform-access problem, not as a Store app-submission request:

    1. On any Engage Center page that loads, select the question-mark icon at the top.
    2. Open Engage Center Help.
    3. Under How can we help?, request assistance or open a case.
    4. Ask for the personal Microsoft account’s Dev Center support workspace access to be corrected, and attach the evidence listed above.

    Microsoft documents this section specifically for obtaining assistance with Engage Center itself; support is provided by email, with a typical response target of eight business hours.^3^

    Suggested summary:

    MSA Store developer cannot access Dev Center support workspace
    I can access Partner Center and manage Store app submissions with this personal Microsoft account. The Dev Center support link displays “No Access,” and selecting and saving “Support for Business” leaves Engage Center loading indefinitely. A private browser session produces the same result. Please correct or provision access to the MSA Dev Center support workspace.

    Since private browsing has already produced the same result, repeating cache, cookie, or incognito troubleshooting is unlikely to provide a new diagnostic result. Do not use the Entra-ID Store-publisher link unless the developer account is actually owned through an organizational Entra identity.

    References

    1. Help and guidance for Windows developers
    2. Open a new Support request - Microsoft Engage Center
    3. Microsoft Engage Center help
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

  2. INDER SINGH 0 Reputation points
    2026-11-08T23:13:41.56+00:00

    Thanks for the response.

    I've now tested the dedicated MSA/Personal Account Dev Center support link provided, but unfortunately Engage Center still remains stuck on the loading screen.

    I can access Microsoft Partner Center and manage my app submissions without any issues. However, every route to developer support leads to the same loading problem, including the dedicated MSA link.

    As this is my first developer support request, I have no existing support case number.

    Could a Microsoft moderator please escalate this to the Engage Center support team or provide an alternative way to contact Microsoft Store Developer Support?

    At present, I'm unable to raise a support request because the support portal itself is inaccessible.

    Thanks!

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.